Marketplace Manager

Job not on LinkedIn

🔥 0 minutes ago

🌵 Arizona, Texas – Remote

🌵 Arizona – Remote 🤠 Texas – Remote

💵 $60k - $80k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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ABC Legal Services

WebsiteLinkedInAll Job Openings

201 - 500 employees

⚖️ Legal

🤝 B2B

📋 Compliance

Legal • B2B • Compliance

ABC Legal Services is a leading provider of service of process solutions in the United States. The company offers reliable and transparent legal document delivery across all 50 states and numerous countries, utilizing a vast network of professional process servers. With a focus on technology and efficiency, ABC Legal uses a mobile app to provide GPS-tracked evidence and real-time updates for every process serve. The firm is recognized for its comprehensive services, making it the trusted choice for law firms, government entities, and individuals seeking legal document services. ABC Legal also offers support in eFiling and various enterprise solutions.

📋 Description

• Own major Southwest markets end-to-end, with priority focus on Arizona and Texas • Identify supply and demand imbalances and coverage gaps across Southwest regions • Recruit process servers, manage dispatch strategies, and increase server capacity • Maintain relationships with the region's highest-volume servers as ABC Legal's in-market representative • Perform root cause analysis and recommend actionable next steps • Lead regional incident response for app outages, dispatch bottlenecks, weather disruptions, and other market issues • Execute marketplace pilots, track results, and report learnings • Manage regional incentive spending within budget and partnership guardrails • Monitor regional SLO attainment, coverage-gap closure, and market health • Feed structured learnings back to refine and scale incentive programs, dispatch rules, and pay mechanics • Collaborate with Process Server Network, Compliance, Support, and Experience teams

🎯 Requirements

• Experience owning a local market, territory, or region in a marketplace, gig, or field operations environment • Experience balancing supply and demand using real data and on-the-ground judgment • At least one direct report and specific coaching experience • Desire to be on the ground in the market • Ability to distill in-market observations into crisp, actionable feedback • Ability to communicate market health clearly through written updates • Preferred: experience running structured pilots or tests with clear hypotheses and scalable learnings • Preferred: SQL or dashboard fluency, including Metabase, Looker, or Claude Code • Preferred: familiarity with Jira or a similar tracker and Intercom • Preferred: experience building in ambiguous environments without an existing playbook • Preferred: experience managing someone in a contract or hourly role

🏖️ Benefits

• Health, Dental, Vision insurance • 401(k) with company matching • Paid time off • 7 Paid company holidays • 4 Floating holidays per-year • Life Insurance and AD&D Insurance • Long Term Disability • Health Care Reimbursement Flexible Spending Account • Dependent Care Flexible Spending Account • EAP (Employee Assistance Program) • Pet Insurance