Regional Operations Manager – Process Server Network

Job not on LinkedIn

🕒 Yesterday

🌵 Arizona, Texas – Remote

🌵 Arizona – Remote 🤠 Texas – Remote

💵 $70k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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ABC Legal Services

WebsiteLinkedInAll Job Openings

201 - 500 employees

⚖️ Legal

🤝 B2B

📋 Compliance

Legal • B2B • Compliance

ABC Legal Services is a leading provider of service of process solutions in the United States. The company offers reliable and transparent legal document delivery across all 50 states and numerous countries, utilizing a vast network of professional process servers. With a focus on technology and efficiency, ABC Legal uses a mobile app to provide GPS-tracked evidence and real-time updates for every process serve. The firm is recognized for its comprehensive services, making it the trusted choice for law firms, government entities, and individuals seeking legal document services. ABC Legal also offers support in eFiling and various enterprise solutions.

📋 Description

• Own supply and demand balance across Arizona and Texas • Identify coverage gaps, recruit process servers, set dispatch strategy, and grow server capacity • Detect performance problems early and diagnose root causes • Maintain relationships with the region's highest-volume process servers • Lead incident response for app outages, dispatch bottlenecks, and weather disruptions • Run marketplace pilots, track results, and report findings with project managers • Manage the regional incentive budget and flag overspend • Report on coverage gap closure, service-level attainment, and market health • Directly manage W2 staff, including approving timecards and conducting performance reviews • Feed regional learnings into incentive design, dispatch rules, and pay structures across other markets

🎯 Requirements

• Experience owning a local market, territory, or region in a marketplace, gig, or field-operations environment • Experience balancing supply and demand using in-market observations and self-collected data • Experience coaching someone in a frontline or contract role to improve performance • Experience managing full-time (W2) employees through timecards and performance reviews • Willingness to run experiments, iterate quickly, and scale effective approaches • Willingness to work on the ground in the market; this is not a remote strategy seat • Self-starting data habit and ability to interpret dispatch or service-level dashboards • Comfortable partnering with project managers on in-market initiatives • At least one direct report with specific coaching experience • Strong written communication • Preferred: experience running structured pilots and scaling results • Preferred: SQL or dashboard fluency with Metabase, Looker, or similar • Preferred: comfort with Jira or similar and Intercom or similar • Preferred: experience building in ambiguous environments • Preferred: experience coaching contract or hourly workers

🏖️ Benefits

• Health, Dental, Vision insurance • 401(k) with company matching • Paid time off • 7 paid company holidays • 4 floating holidays/year • Life Insurance and AD&D Insurance • Long Term Disability • Health Care and Dependent Care Flexible Spending Accounts • Employee Assistance Program (EAP) • Pet Insurance