Operations Analytics and Automation Advisor, Individual Dental Operations

Job not on LinkedIn

🔥 1 hour ago

🐊 Florida, Missouri, +2 more states – Remote

🐊 Florida – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare • Healthcare Insurance • Pharmaceuticals

The Cigna Group is a global health company committed to improving the health and vitality of its clients, customers, and patients. With its two divisions, Cigna Healthcare and Evernorth Health Services, the company focuses on enhancing quality of life through healthcare services and pharmacy benefits management. The Cigna Group is dedicated to ethical practices in healthcare and artificial intelligence, and strives to create positive change in the healthcare system. It also emphasizes its Environmental, Social, and Governance (ESG) responsibilities, aiming to impact health equity and foster innovation in healthcare delivery.

📋 Description

• Develop analyses, insights, and recommendations for strategic planning, operational decisions, and performance improvement across Individual Dental Operations • Monitor operational, customer, financial, and KPI data to identify trends, risks, performance gaps, and improvement opportunities • Conduct root cause analyses and quantify impacts where reliable data is available • Lead development, maintenance, and optimization of operational reports, dashboards, scorecards, and analytical tools • Define reporting requirements, business outcomes, performance measures, data needs, and audience expectations with stakeholders • Design reporting solutions that provide visibility into performance, risks, trends, and required actions • Identify and implement automated reporting, analytical, and workflow solutions using approved enterprise tools • Evaluate automation opportunities and develop solutions that reduce repetitive work and improve timeliness and consistency • Incorporate documentation, testing, validation, exception handling, and business controls into automated solutions • Identify and support responsible artificial intelligence and generative AI use cases • Establish human review and validation expectations for AI-generated outputs • Develop, document, measure, and monitor key performance indicators • Develop vendor performance reporting and support vendor reviews, transitions, and corrective actions • Establish reporting controls and validate data accuracy, completeness, consistency, and traceability • Identify data-quality concerns and control gaps and coordinate remediation • Lead or support continuous improvement, workflow redesign, standardization, and operational modernization initiatives • Provide analytical support for strategic initiatives, business transitions, operational planning, and enterprise projects • Develop decision-support materials, business-case inputs, leadership updates, and progress reporting • Partner cross-functionally with Operations, Reporting, Technology, Finance, Vendor Management, Product, Compliance, and other teams • Serve as a trusted advisor and subject matter expert for analytics, reporting, performance measurement, automation, and workflow improvement • Facilitate requirements discussions and communicate technical concepts to nontechnical stakeholders

🎯 Requirements

• Bachelor’s degree in Business, Analytics, Finance, Information Systems, Operations, or a related discipline, or an equivalent combination of education and relevant professional experience • At least two years of experience in healthcare analytics, business analytics, operational reporting, performance management, or a related field • Experience developing and managing performance reports, dashboards, scorecards, key performance indicators, and operational analyses • Ability to analyze complex data, identify trends, conduct root cause analysis, and translate findings into actionable recommendations • Experience gathering and documenting business requirements for reporting, analytics, process-improvement, or automation solutions • Experience improving workflows, recurring reporting processes, or operational activities through redesign, standardization, or automation • Advanced proficiency with Microsoft Excel • Strong problem-solving, critical-thinking, organizational, prioritization, written communication, and verbal communication skills • Ability to assess data quality, challenge unsupported conclusions, and recognize analytical limitations • Ability to manage multiple workstreams, dependencies, and changing priorities • Ability to collaborate across functions and influence outcomes without direct authority • Ability to document analytical processes, business rules, reporting logic, assumptions, and controls • Preferred: Experience with Alteryx, Tableau, SQL, Microsoft Power Platform, or comparable tools • Preferred: Experience in customer operations, contact center operations, healthcare operations, dental benefits, or another regulated service environment • Preferred: Experience using artificial intelligence or generative AI tools • Preferred: Experience with vendor oversight, service-level reporting, or vendor performance management • Preferred: Knowledge of operational risk, regulatory requirements, business controls, data governance, privacy, or compliance • Preferred: Experience supporting business transitions, operating-model implementation, stabilization, or transformation initiatives • Preferred: Experience developing executive-level dashboards or decision-support materials • Home internet connection must use cable broadband or fiber optic service with at least 10Mbps download/5Mbps upload when working at home

🏖️ Benefits

• Remote work arrangement • Cable broadband or fiber optic internet service with minimum speeds of 10Mbps download/5Mbps upload for home working • Tobacco-free policy • Reasonable accommodation support for the online application process • Equal employment opportunity protections