Technical Product Owner, Service of Process – SAFe

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $90k - $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚒️ Technical Product Manager (TPM)

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ABC Legal Services

WebsiteLinkedInAll Job Openings

201 - 500 employees

⚖️ Legal

🤝 B2B

📋 Compliance

Legal • B2B • Compliance

ABC Legal Services is a leading provider of service of process solutions in the United States. The company offers reliable and transparent legal document delivery across all 50 states and numerous countries, utilizing a vast network of professional process servers. With a focus on technology and efficiency, ABC Legal uses a mobile app to provide GPS-tracked evidence and real-time updates for every process serve. The firm is recognized for its comprehensive services, making it the trusted choice for law firms, government entities, and individuals seeking legal document services. ABC Legal also offers support in eFiling and various enterprise solutions.

📋 Description

• Own the team backlog for an area of ABC Legal's Service of Process platform, including APIs, integrations, job assignment, routing, task management, evidence chain, customer web portal and field mobile app • Translate business-facing Product Manager priorities into problem statements, requirements, success criteria, edge cases, sequenced backlogs and releases • Break features into iteration-sized stories and accept or reject work against acceptance criteria and the Definition of Done • Set and defend priorities across engineering, operations and executive stakeholders • Run SAFe activities including iteration planning, quarterly PI Planning, system demos, and Inspect & Adapt • Sequence work across teams and systems, identify prerequisites, manage dependencies and maintain a rolling plan • Report status, risks and trade-offs to the executive team • Maintain system and sequence diagrams, dependency maps, interface inventories and data flows with engineering • Address B2B API and integration constraints including versioning, backward compatibility and technical documentation • Own release quality, testing approach, UAT coordination, release readiness, rollout plans, migrations, backfills, support readiness and rollback paths • Make go/no-go decisions and verify post-release outcomes against requirements • Partner with operations leadership on related process changes • Determine where AI belongs in the product; define accuracy thresholds, human-review paths, failure behavior and outcome accountability • Define success metrics and dashboards, analyze outcomes, and decide whether to kill, iterate or expand initiatives • Identify compliance and operational risks related to jurisdiction-specific requirements, evidence integrity, proof of service standards and sensitive case data • Report directly to the CTO and collaborate with Engineering, Operations, Product Managers, design, Scrum Masters and 30+ engineers across 7+ teams

🎯 Requirements

• 3-5 years of product ownership, product management or technical program management experience • Experience with at least one product spanning multiple technical surfaces, such as mobile plus web or a field/consumer app backed by a core platform • Hands-on backlog ownership in a scaled agile environment • Experience writing and accepting work, running iteration planning, participating in quarterly planning, and managing dependencies across teams • SAFe specifically is a plus; scaled agile experience is expected • SAFe Product Owner/Product Manager (POPM) certification, or willingness to earn it within the first 90 days • Comfortable working directly with engineering across mobile, web and backend teams • Technical fluency, including reading architecture diagrams, following data flows across services, and asking questions about integrations, migrations and rollbacks • Experience producing and maintaining system and sequence diagrams, dependency maps and interface inventories • Experience with B2B APIs, integrations or platform products, including versioning, developer-facing documentation, integration partners and enterprise technical requirements • Track record of holding a date across people not directly managed • Experience owning release quality without a dedicated QA team, including test scoping, UAT and testing commitments • Comfortable pulling numbers and building an analytical view; SQL is a plus, not a requirement • Experience navigating cross-functional sign-off or impact-review processes before release, or a clear point of view on their importance • Bachelor's degree or equivalent practical experience • Native mobile product experience, internal-operator products, AI-assisted features, or legal/regulatory industry background are nice to have, not required

🏖️ Benefits

• Health, Dental, Vision insurance • 401(k) with company matching • Paid time off • 7 paid company holidays • 4 floating holidays per year • Life Insurance and AD&D Insurance • Long Term Disability • Health Care Reimbursement Flexible Spending Account • Dependent Care Flexible Spending Account • EAP (Employee Assistance Program) • Pet Insurance • Remote work anywhere in the United States • Up to 10% travel for periodic in-person time with the product and engineering group and time at operations centers

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