Senior Technical Product Manager – On-Premise Solutions, Kiosk, POS, Self-Service

🔥 1 hour ago

🗽 New York – Remote

🗽 New York – Remote

💵 $145k - $170k / year

⏰ Full Time

🟠 Senior

⚒️ Technical Product Manager (TPM)

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Tillster

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2002

🍽️ Food & Beverage

💼 Consulting

📣 Marketing

💰 $14.5M Venture Round - Tillster on 2010-03

Food & Beverage • Consulting • Marketing

Tillster is a SaaS company that provides digital ordering and customer engagement solutions for restaurants and retail brands. Its platform offers online and mobile ordering, restaurant kiosk and delivery integrations, loyalty and coupon programs, CRM capabilities, and data science/AI tools for conversion optimization and store performance. The enterprise-grade, scalable technology helps brands improve customer journeys, increase revenue, and manage omnichannel ordering and marketing.

📋 Description

• Serve as the primary product owner and day-to-day technical point of contact for customers • Manage client relationships end to end, including expectations, priorities, trade-offs, timelines, and trust • Lead client meetings, demos, and working sessions • Gather requirements from internal teams and global stakeholders and align on success measures • Translate requirements into product features and enhancements and align prioritization with leadership • Manage the end-to-end product development lifecycle from concept to launch across hardware and software • Define requirements, wireframes, and workflow diagrams with engineers, UI/UX designers, and customer representatives • Read and interpret technical API documentation to define integration requirements, validate feasibility, scope engineering work, and answer customer technical questions • Author and maintain client-facing documentation, including feature definitions, configuration guides, release notes, RFP responses, and how-to materials • Improve user experience through stakeholder feedback and collaboration with UI/UX designers and engineers • Stay current with on-premise hardware and software technologies • Track and report product performance and client relationship success metrics

🎯 Requirements

• Professional working proficiency in English (written and spoken) • Proven experience owning and managing an external customer relationship as the primary product point of contact • Ability to break down complex technical projects into incremental value deliveries • Ability to prioritize and gain alignment across competing dependencies and stakeholders • Experience delivering on-premise hardware and software solutions, including KDS, digital menu boards, self-service kiosks, and cash payment machines (preferred, not required) • Familiarity with agentic or AI agent-based solutions • Understanding of on-premise or cloud-based POS systems • Ability to define API specifications and read and interpret technical API documentation, including REST integrations • Proven ability to write clear, professional client-facing documentation; samples/portfolio required • Bachelor’s degree in computer science, Engineering, Business, or a related field, or equivalent practical experience • 5+ years of experience in a similar senior-level Technical Product Manager role • Experience preferably in restaurant technology, point of sale, payment systems, or on-premise/self-service technology • Highly analytical and data-driven approach • Familiarity with user experience design principles and wireframing tools such as Figma • Ability to travel as business needs demand • Bilingual (native Spanish / English) listed among core skills

🏖️ Benefits

• Meal allowance for each day worked, available through a meal card • Home/Office allowance reimbursement per calendar month • Tillster pays the premium for employee private health insurance • Option to add spouse/dependents at the employee's cost • Up to 20 federal and local/municipal holidays in accordance with applicable Mexican Labour laws • Up to 22 days of vacation every holiday year • Udemy Learning courses • Ongoing learning and development opportunities

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