Director, Client Success

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Medsuite Inc

WebsiteLinkedInAll Job Openings

1 - 10 employees

⚕️ Healthcare Insurance

☁️ SaaS

Healthcare Insurance • SaaS • HealthTech

Medsuite Inc. is a digital platform designed to streamline healthcare management and improve patient care. It provides tools for healthcare providers to manage patient records, appointments, and communications efficiently, all while prioritizing user-friendly access for patients and providers alike.

📋 Description

• Overseeing and ensuring that Manager, Client Success maintain and develop a strong and long-term relationship with clients • Monitoring client performance and ensuring Client Success standards are met • Utilizing KPI tools and other analytics to manage and provide reporting and visibility on performance and health of all internal and external clients • Mentoring assigned Manager, Client Success in managing assigned clients to meet expectations, and exceed when opportunities arise • Establishing and ensuring client face-to-face meetings occur with CRM at a regular frequency • Analyzing client results proactively to identify revenue cycle and client success related issues and work collaboratively with Operations, Business Services teams, and leadership to implement solutions • Ensuring client concerns are escalated and resolved in a timely manner • Assisting implementation team and Manager, Client Success on new client/expansions implementations • Compliance and adherence to applicable healthcare and security regulations • Responsible for the oversight, mentorship, and growth of assigned Client Success colleagues

🎯 Requirements

• High School Diploma or GED • Bachelor’s Degree in business, healthcare management, or related field preferred • At least five years (5) in healthcare, revenue cycle management, or related field • Basic familiarity with medical billing and terminology • Ability to read, understand, and apply state/federal laws, regulations, and policies • Ability to communicate with diverse personalities in a tactful, mature, and professional manner • Ability to remain flexible and work within a collaborative and fast paced environment • Ability to deliver high quality service excellence with high attention to detail • Understand and comply with company policies and procedures • Proven strong leadership/management skills to manage, motivate, and set expectations with team members • Strong presentation development and delivery skills • Strong knowledge in RCM, accounting, and/or finance • Strong customer service and customer facing skills • Strong judgment skills and problem-solving skill • Strong oral, written, and interpersonal communication skills • Strong time management, organizational, and decision-making skills • Strong knowledge of Outlook and RCM software or equivalent workflow management software

🏖️ Benefits

• Ventra performance-based incentive plan • Referral bonus