Manager, Correspondence

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Medsuite Inc

WebsiteLinkedInAll Job Openings

1 - 10 employees

⚕️ Healthcare Insurance

☁️ SaaS

Healthcare Insurance • SaaS • HealthTech

Medsuite Inc. is a digital platform designed to streamline healthcare management and improve patient care. It provides tools for healthcare providers to manage patient records, appointments, and communications efficiently, all while prioritizing user-friendly access for patients and providers alike.

📋 Description

• Responsible for the daily operations of both teams and Mailroom • Manages the Correspondence, Collection, and Mailroom Team including oversight of daily operations • Orients new employees and trains staff according to processes for optimal performance • Counsels’ staff and disciplines employees in accordance with company policy and procedures • Plans, monitors, appraises, and reviews staff job contributions to ensure productivity and performance • Implements cross functional training and succession planning as allowable • Oversees and manages the overall health and management of the day-to-day correspondence, collection, and mailroom activities • Evaluates, designs, and implements improvement initiatives to deliver increased productivity, process efficiency, improved quality and deliver an industry leading customer experience • Implements, monitors, and analyzes report data to effectively and efficiently manage operation and throughput for the correspondence and collection department performance • Ensures appropriate staffing coverage, scheduling changes, and overall work force management • Tracks trends to monitor opportunities for enhancements, innovative solutions, and continuous process improvements • Performs special projects and other duties as assigned.

🎯 Requirements

• High School Diploma or GED • Bachelor’s degree in Business or equivalent or at least two (2) years of supervisory/management experience • One (1) year of healthcare customer service experience preferred • Working knowledge of scheduling/work force management software • Knowledge of customer service best practices, processes, and procedures • Knowledge of medical billing department processes and procedures • Strong customer service skills • Strong supervisory/management skills • Strong word processing, spreadsheet, and database software skills • Strong mathematical skills in addition, subtraction, multiplication and division of whole numbers and fractions; computing percentages; and working with decimals • Strong management level oral, written, and interpersonal communication skills • Strong analytical skills • Strong problem-solving skills • Strong time management skills • Strong continuous process improvement skills • Strong detail orientation skills • Strong organizational skills • Ability to foster an environment of customer satisfaction and demonstrated outcomes • Ability to read, understand, and apply state/federal laws, regulations, and policies.

🏖️ Benefits

• Ventra performance-based incentive plan • Referral Bonus