Collections Agent

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $18 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Collections

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Above Lending

WebsiteLinkedInAll Job Openings

51 - 200 employees

💸 Finance

💳 Fintech

👥 B2C

Finance • Fintech • B2C

Above Lending is a financial company that markets, brokers, and originates unsecured consumer installment loans. Operating in cooperation with Lending Partners, Above Lending provides personalized loan offers based on credit determination and state law. Through their platform, individuals can find, review, and finalize their loans with ease. Above Lending takes precautionary measures to comply with federal laws aimed at preventing terrorism financing and money laundering, ensuring client identification during account openings. Their customer service is highly rated, as evidenced by a TrustPilot score of 4. 8 based on numerous positive reviews.

📋 Description

• Review and analyze delinquent accounts to determine the best course of action for resolution • Contact clients via phone and email to discuss their accounts and provide solutions for repayment and long-term goals • Negotiate repayment plans with clients in a professional and empathetic manner • Document all interactions and agreements with clients in the company’s system accurately and promptly • Conduct skip tracing activities to locate hard-to-reach or unresponsive customers using various investigative tools and techniques • Monitor accounts to ensure compliance with agreed-upon payment plans • Collaborate with Customer Service and Special Handling to resolve complex account issues • Maintain up-to-date knowledge of company policies, procedures, and regulatory requirements related to account resolution • Provide excellent customer service and support throughout the resolution process • Identify and escalate unresolved issues to the Operations Manager when necessary • Participate in team meetings and training sessions

🎯 Requirements

• High school diploma or equivalent; Associate’s or Bachelor’s degree in related field is preferred • Minimum of 2 years experience in consumer collections • Strong understanding of financial products, services, and regulations • Excellent verbal and written communication skills • Ability to negotiate and resolve conflicts effectively • Strong analytical and problem-solving skills • Proficiency in Microsoft Office Suite • Experience with CRM software • High level of integrity and commitment to maintaining client confidentiality • Ability to work independently and as part of a team in a fast-paced environment • Availability to work 10am to 7pm shifts

🏖️ Benefits

• Considerable employer contributions for health, dental, and vision programs • Generous PTO • Paid holidays • Paid parental leave • 401(k) matching program • Monthly commission based on the percentage of debt collected