Account Management Manager

🕒 June 29

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Absorb Software

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2003

💼 Consulting

📣 Marketing

🏥 Healthcare

💰 $59M Private Equity Round - Absorb LMS on 2017-09

Consulting • Marketing • Healthcare

Absorb Software is an AI-powered learning management system (LMS) provider that delivers a cloud-based platform for enterprise training, onboarding, compliance, upskilling, customer education, and partner enablement. Its SaaS platform includes course authoring, a large content library, reporting and analytics, integrations with HCM/CRM systems, e-commerce for selling courses, and AI agents to personalize learning and streamline administration. Absorb targets HR, L&D, compliance, customer success, and partner teams at organizations of all sizes, emphasizing scalability, security, and measurable ROI.

📋 Description

• Work with your account management reps, ensuring each has a deep understanding of the client’s needs and how Absorb can aid in achieving their goals and ultimately grow net dollar retention. • Manage and report key weekly/monthly operational metrics for team and individual performance • Collaborate with the marketing team to identify campaigns to drive qualified leads and grow the account managers pipelines. • Develop a trusted advisor relationship with senior client stakeholders and executive sponsors to look for additional sales opportunities within the account • Recruit, hire and nurture a world-class account management team • Lead account management team and support client communications leveraging tools including but not limited to Salesforce, Gainsight, Inbox AI, Atlassian Suite, and Zendesk

🎯 Requirements

• 3+ years of experience leading SMB and Mid-Market account management teams. • Experience managing a gross revenue quota of $5M+ annually. • Great familiarity and success negotiating deals of $20-75k. • A hands-on leadership style, leading by example and focusing on the development of your team. • A strong understanding of how to build account plans and track individual performance and output against those plans. • A track record of accurately forecasting your team’s pipeline, anticipating/identifying trends and patterns in advance. • An analytical mindset, with the ability to turn metrics into decisions and present data in a meaningful and impactful way.

🏖️ Benefits

• Fully remote-first work with flexible work arrangements • Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location • New Hire Equipment Allowance and monthly Flex Allowance to support your success • Endless opportunity for career growth and internal mobility • Employee driven DE&I programs