Mid-Market Account Manager

🕒 August 10

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Absorb Software

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2003

💼 Consulting

📣 Marketing

🏥 Healthcare

💰 $59M Private Equity Round - Absorb LMS on 2017-09

Consulting • Marketing • Healthcare

Absorb Software is an AI-powered learning management system (LMS) provider that delivers a cloud-based platform for enterprise training, onboarding, compliance, upskilling, customer education, and partner enablement. Its SaaS platform includes course authoring, a large content library, reporting and analytics, integrations with HCM/CRM systems, e-commerce for selling courses, and AI agents to personalize learning and streamline administration. Absorb targets HR, L&D, compliance, customer success, and partner teams at organizations of all sizes, emphasizing scalability, security, and measurable ROI.

📋 Description

• Increase the net dollar retention of the assigned book of business through upsells and cross-sells • Negotiate client contract renewals with a focus on increased Annual Recurring Revenue and long-term relationships • Generate and close new land-and-expand opportunities within assigned accounts • Generate proposals and client-facing documentation to support the sales process • Identify and develop meaningful client relationships • Manage and report the sales pipeline monthly and quarterly • Understand Absorb subscription models and answer client questions • Participate in team meetings and projects to improve sales processes and sales output • Develop strong internal relationships to support the client lifecycle • Stay current on product releases and training seminars to maintain product knowledge

🎯 Requirements

• Post-secondary degree, preferably in business or a related field • 3+ years of experience successfully managing client relationships and driving revenue growth through upselling • Very strong time management and organizational skills • Very strong verbal and written communication skills • Outgoing and personable nature with a sales-driven attitude • Strong team-player capabilities • Ability to thrive in a dynamic, fast-paced, constantly changing environment • SaaS or technology sales experience preferred • Experience working with a global client base preferred • Strong MS Office skills, primarily Excel and PowerPoint, preferred • Fluency in additional languages preferred • Experience with Salesforce and other industry tools preferred • Successful candidates must undergo pre-employment background screening, including a criminal record check • Must show proof of legal eligibility to work in the country applied to without sponsorship

🏖️ Benefits

• Fully remote-first work with flexible work arrangements • Comprehensive Health and Wellness Benefits • Retirement savings programs • Eligibility for two different bonus plans • Generous time off • Comprehensive medical and dental benefits based on your country of location • New Hire Equipment Allowance • Monthly Flex Allowance • Career growth and internal mobility • Employee driven DE&I programs