Client Success Manager

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🔥 3 hours ago

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Accelerated Digital Media

WebsiteLinkedInAll Job Openings

11 - 50 employees

ADM is a performance marketing agency focused on eCommerce and healthcare. Everything we do revolves around client success, and we take pride in our deep knowledge, transparency, and experience.

📋 Description

• Serve as the primary point of contact for a portfolio of clients, building strong relationships and understanding their business objectives. • Provide strategic guidance, offering tailored marketing solutions that align with client goals while identifying opportunities for upselling and cross-selling to drive revenue growth and expanding service offerings. • Proactively communicate with clients to ensure satisfaction, address concerns, and identify opportunities for partnership expansion. • Develop and drive comprehensive strategies tailored to each client's goals, leveraging a deep understanding of their industry, target audience, and competitive landscape. • Monitor client satisfaction metrics and gather feedback to continuously improve service delivery and exceed expectations. • Manage end-to-end project delivery, from campaign planning and execution to performance analysis and optimization. • Collaborate with internal teams to ensure projects are completed on time, within budget, and to the highest quality standards. • Monitor project timelines and budgets, identifying potential risks and implementing mitigation strategies as needed. • Collaborate with the VP, Accounts and internal teams on strategic planning and campaign development, leveraging your understanding of department and client objectives and trends. • Act as a liaison between clients and internal teams, ensuring clear communication and alignment on project goals and deliverables. • Analyze campaign performance metrics and key insights to evaluate effectiveness and identify areas for optimization. • Drive reporting efforts, providing actionable recommendations and highlighting data-driven insights to improve strategies and results. • Stay informed about industry trends, best practices, and emerging technologies to drive continuous innovation and improvement.

🎯 Requirements

• Bachelor's degree in Marketing, Business, or a related field, or 1-3 years of relevant experience. • Strong organizational and communication skills, both written and verbal, with the ability to present ideas and solutions clearly and effectively to clients and internal stakeholders. • Proficiency in project management tools and a solid understanding of organizational best practices. • Ability to excel in a fast-paced environment, managing multiple priorities simultaneously while maintaining attention to detail. • Experience in a client service role preferred, with a focus on building and maintaining strong client relationships. • Strong data analysis skills and the ability to recognize patterns and leverage tech trends to identify and implement efficiencies. • Proven track record of developing scalable solutions that drive client success and improve operational processes. • Experience with ClickUp or similar project management software is a plus.

🏖️ Benefits

• High-character, fun, and cohesive work culture • Competitive base salary • PTO that is genuinely encouraged • Affordable, low-deductible health insurance plans • Supplemental benefits, including employer-paid life insurance, short & long term disability insurance • 401k with company match • Remote work flexibility • Supportive, transparent, and accessible leadership that welcomes ideas, insights & feedback • Professional/individual development stipend