Client Success Manager

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🔥 0 minutes ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

⏰ Full Time

🟢 Junior

🤝 Client Partner

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Numeracle

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

📡 Telecommunications

🔐 Security

🤝 B2B

💰 $6.8M Series A - Numeracle on 2023-12

Telecommunications • Security • B2B

Numeracle is a B2B communications identity and reputation company that protects and enhances how enterprise calls are displayed. It provides number reputation management, branded caller ID (including sVIP/CTIA Branded Calling), KYC-as-a-service, and spam-label remediation to prevent call blocking, stop spoofing, and improve answer rates. Numeracle partners with carriers, service providers, and enterprises to deliver secure, authenticated caller identity, fraud prevention, and regulatory advocacy for large-scale outbound calling operations.

📋 Description

• Manage daily customer inquiries and resolve issues with clear, timely communication. • Serve as the primary point of contact for a defined book of business. • Lead customer communication during troubleshooting, updates, and follow-through. • Partner with internal teams (product, engineering, security, development) to resolve technical issues. • Document of customer trends and feedback in Salesforce or related systems. • Facilitate customer check-ins, strategy sessions, and training. • Maintain strong customer relationships through proactive outreach.

🎯 Requirements

• 1–3 years in customer success, account management, or client-facing roles. • Strong communication skills with a commitment to clarity and follow-through. • Ability to manage multiple priorities in a high-volume environment. • Comfort with technical concepts and cross-functional problem-solving. • Experience with CRM or ticketing systems (Salesforce preferred). • A proactive, resourceful mindset and strong customer empathy.