Branch Coordinator

🔥 0 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $17 - $20 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Accendra Health

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1882

🏥 Healthcare

🤝 B2B

👥 B2C

Healthcare • B2B • B2C

Accendra Health is a healthcare company (formerly Owens & Minor, Inc. ) focused on home-based care delivery and medical supplies. Backed by its Apria and Byram Healthcare brands, Accendra provides a broad portfolio of essentials for diabetes, sleep health, wound care, respiratory care, urology, and ostomy, and connects patients, providers, and insurers to improve outcomes. The company operates a nationwide network of over 250 service locations and employs more than 6,000 teammates, emphasizing patient support, care coordination, and distribution of durable medical equipment and related services.

📋 Description

• Support the daily operations of the Branch Office and Branch Manager(s) • Work with Sales, referrals, and/or patients to gather missing documentation and information to meet insurance guidelines • Answer customer phone calls, provide introductory information, troubleshoot common product or service issues, resolve questions, and escalate concerns when necessary • Create and work with intakes and review ACIS screens to assist customers • Confirm delivery appointments, verify insurance, obtain equipment authorization based on payor guidelines, complete processing-tool tasks, monitor faxes, and perform data-entry document triage • Perform post-delivery work-order confirmation and data entry • Make initial outbound calls, send faxes and SMS messages to patients and referrals upon receipt of orders • Conduct downloads of recording devices such as apnea monitors, oximeters, CPAP devices, and other respiratory equipment as directed • Handle audit/documentation requests and assist with document retrieval for billing • Support the overnight oximetry program • Collect credit card and billing information as needed • Assist with patient scheduling for equipment delivery and pickup • File and fax records routinely • Set up or return equipment, instruct patients, complete paperwork, explain insurance and out-of-pocket expenses, and handle payments • Make outbound customer satisfaction calls to patients and referrals • Order inventory or office supplies • Perform other duties as required

🎯 Requirements

• Meets company minimum standard of Background Check • High school diploma or GED is required • At least two years related experience in an office environment is preferred • Good organizational skills • Strong customer relations/problem solving • Strong phone skills • Strong interpersonal and teamwork skills • Ability to multi-task effectively • Ability to communicate effectively via phone using technology software electronically • Applicable competency testing must be completed prior to coordinating, delivering, function testing, or downloading respiratory equipment • Microsoft Office programs • Basic printing/faxing/scanning • English (reading, writing, verbal) • Basic Math Skills • Knowledge of DOT/FDA Regulations (preferred) • Bilingual (reading, writing, verbal) (preferred) • Previous interaction with the Public in a service management industry (preferred) • Must be able to travel by plane and automobile (if applicable) • Possible lifting of equipment up to 50 lbs.

🏖️ Benefits

• Medical, dental, and vision care coverage • Paid time off plan • 401(k) Plan • Flexible Spending Accounts • Basic life insurance • Short-and long-term disability coverage • Accident insurance • Teammate Assistance Program • Paid parental leave • Domestic partner benefits • Mental, physical, and financial well-being programs • Telecommuting eligibility