Director, Client Services – Healthcare

Job not on LinkedIn

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🔴 Lead

📁 Client Services

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Access TeleCare

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2004

⚕️ Healthcare Insurance

📡 Telecommunications

🏥 Healthcare

Healthcare Insurance • Telecommunications • Healthcare

Access TeleCare is the largest provider of acute specialty telemedicine services in the United States, serving over 216 million people across nearly 15,000 zip codes. The company partners with hospitals and healthcare systems to deliver clinically excellent telemedicine programs in various specialties, including behavioral health, neurology, cardiology, and infectious disease. Access TeleCare integrates advanced technology with dedicated pools of licensed specialty physicians to enhance patient care and streamline clinical operations, bridging the gap between virtual and bedside care.

📋 Description

• Own the overall client experience in the assigned territory and manage customer relationships post-implementation • Articulate service-line value and facilitate resolution of customer inquiries • Work cross-functionally with Sales, Marketing, IT, Implementation, Operations, Clinical, and Contracts departments • Drive client initiatives within the organization • Perform monthly calls and quarterly business reviews with the book of business • Conduct onsite client visits to maintain client health and strengthen partnerships • Influence client experiences at the executive leadership level • Act as the escalation point for satisfaction issues • Balance client advocacy with strong representation of Access TeleCare • Serve with minimal supervision • Travel 30–40% within the assigned territory and corporate offices • Perform other duties as assigned

🎯 Requirements

• Bachelor’s Degree required • 6+ years of experience in a customer-facing account management role within the healthcare industry or related field • 2+ years of experience working in the Behavioral Health space is a plus • Ability to apply strategic, critical, and analytic thinking skills to facilitate resolution to customer issues and requests • Comfort communicating with and/or presenting to any level of employee in a hospital setting, including C-suite, clinical leaders, nurses, physicians, credentialing, quality, and IT staff • Ability to act as the subject matter expert on clients with internal stakeholders, reporting on trends, issues, and opportunities • Organized and project management oriented • Interest in working with current clients rather than prospecting and calling on new business • Successful use of CRM applications, including Dynamics and Salesforce • Ability to communicate information clearly using Microsoft Outlook, Excel, Word, and PowerPoint • Ability to organize data for face-to-face, video, or phone-based meetings • Ability to identify growth opportunities within a book of business • Ability to thrive in a high-growth, fast-paced organization • Must be able to travel 30–40% within territory and corporate offices • Must be able to remain in a stationary position 50% of the time

🏖️ Benefits

• Health Insurance (Medical, Dental, Vision) • Comprehensive benefits including health, dental, vision, and life insurance • 401(k) • Flexible vacation and wellness days • Culture of ownership, transparency, and results • Opportunity to directly impact patient access nationwide • Up to 4 interviews via Zoom