Director, Clinical Operations

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Access TeleCare

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2004

⚕️ Healthcare Insurance

📡 Telecommunications

Healthcare Insurance • Telecommunications • Healthcare

Access TeleCare is the largest provider of acute specialty telemedicine services in the United States, serving over 216 million people across nearly 15,000 zip codes. The company partners with hospitals and healthcare systems to deliver clinically excellent telemedicine programs in various specialties, including behavioral health, neurology, cardiology, and infectious disease. Access TeleCare integrates advanced technology with dedicated pools of licensed specialty physicians to enhance patient care and streamline clinical operations, bridging the gap between virtual and bedside care.

📋 Description

• Provide leadership and direction for day-to-day operations, in collaboration with the Senior Vice President, Neurology Operations focused on business unit transformation, growth, performance improvement and overall operational execution. • Lead the development and maintenance of advanced analytical tools, KPI dashboards, and performance reporting in partnership with IT, Data Warehouse, and Analytics teams, ensuring data integrity, standardization, and HIPAA compliance. • Lead the enhancements of clinical payroll and compensation systems, ensuring accuracy, transparency, and scalability through integration of data architecture and operational workflows. • Responsible for driving processes and monitoring KPIs related to turnaround times for internal requests on launch capacity and timing for late-stage growth opportunities coordinating with the Business Development Department and leading up to official “hand-off to launch” processes. • In coordination with the Senior Vice President, Neurology Operations, design and implement scalable, repeatable processes that incorporate operational, financial, and pricing considerations to support sustainable growth inclusive of new program offerings and operation readiness that fosters their success. • Support BU Leadership by partnering with Finance on forecast modeling and revenue realization tracking,; support business unit leadership on Monthly Operational Reviews and key executive presentations. • Identify data quality risks, reporting gaps, and process inefficiencies early & support mitigation strategies. • Partner with Clinical Provisioning teams to enhance scheduling optimization and automation within the TIQ-Scheduler suite in Salesforce. • Provide direct supervision of staff, including assignment of work tasks, coaching and general performance management. • Coaches, develops and mentors direct reports with an emphasis on building career paths for professional growth. • Administer progressive discipline, including corrective action, when necessary, to ensure high levels of job performance and compliance with company policy. • Conduct formal performance appraisals for all direct reports and develops action plans for continued development and performance improvement. • Manage payroll activities for direct reports to include timekeeping, approval for time off requests, and other administrative functions. • Other duties as assigned.

🎯 Requirements

• Bachelor’s degree in business administration, healthcare administration or related field • At least 7 years of relevant work experience, in a healthcare environment, including operational leadership experience • Advanced excel and analytics skills, including data visualization tools • Proficiency with Microsoft Office programs • Proficient interpersonal communication skills and the ability to exercise empathy when working with hospital partners, and physicians and patients • Excellent organizational and time management skills • Demonstrate an understanding of standard clinical procedures, laws and regulations • Ability to work independently, but function as part of a team • Desire to work in a high-growth, fast-paced environment • Ability to operate with both precision and vision, driving scalable processes • Ability to thrive in high growth, fast-paced organization and 100% Remote based environment • Must be able to remain in a stationary position 50% of the time • Occasional travel for meetings and collaboration

🏖️ Benefits

• 100% Remote Work • Health Insurance (Medical, Dental, Vision) • Comprehensive benefits — health, dental, vision, life, and 401(k) • Flexible vacation and wellness days — we value performance and balance • Culture of ownership, transparency, and results — where the best ideas rise