Director of Implementation – Healthcare SaaS

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SoluStaff

WebsiteLinkedInAll Job Openings

51 - 200 employees

🎯 Recruiter

👥 HR Tech

Recruitment • HR Tech • Consulting

Symmetrio is a full-service recruiting, staffing, and consulting company with decades of experience across various high-growth industries. They specialize in permanent placement, contract-to-hire, and staff augmentation, focusing on aligning talent with client goals and cultures. Symmetrio offers tailored recruitment solutions and advisory services in sectors such as life sciences, information technology, engineering, medical devices, logistics solutions, manufacturing, and building automation. Their team of talent acquisition experts is committed to understanding clients’ organizational needs and delivering specialized professionals to meet these challenges. With a strong emphasis on trust, understanding, and collaboration, Symmetrio aims to optimize operations and drive innovation and excellence for their clients.

📋 Description

• Own customer implementations from contract signature through go-live and post-implementation transition. • Lead complex enterprise healthcare technology deployments involving multiple stakeholders, integrations, and workstreams. • Build and scale implementation methodologies, governance processes, tools, and delivery standards. • Partner closely with Product, Engineering, Sales, Customer Success, and Support teams to ensure successful customer outcomes. • Serve as the executive escalation point for implementation risks, issues, and customer concerns. • Establish implementation KPIs, capacity planning processes, and delivery metrics. • Recruit, mentor, and develop implementation team members while maintaining direct involvement in strategic deployments.

🎯 Requirements

• 10+ years of healthcare technology implementation, professional services, or customer delivery experience. • Proven experience leading enterprise software deployments within healthcare environments. • Strong understanding of EHR/EMR integrations, including HL7, FHIR, APIs, and related interoperability standards. • Demonstrated success building, scaling, and improving implementation or professional services functions. • Experience engaging with executive stakeholders, IT leadership, and operational teams. • PMP or comparable program management certification preferred. • Experience in high-growth or scaling technology organizations is highly desirable.

🏖️ Benefits

• Remote, U.S.-based position. • Regular travel to customer sites and company headquarters. • Potential international travel, including Australia.