Camera Pro Support Representative II

Job not on LinkedIn

🔥 12 hours ago

🐊 Florida, Iowa, +6 more states – Remote

🐊 Florida – Remote 🌾 Iowa – Remote ⚜️ Louisiana – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🎸 Tennessee – Remote ⚔️ Virginia – Remote

💵 $18 - $19 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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accessiBe

WebsiteLinkedInAll Job Openings

51 - 200 employees

📋 Compliance

🤖 Artificial Intelligence

🌐 Web 3

Compliance • Artificial Intelligence • Web 3

accessiBe is a leading company specializing in AI-powered web accessibility solutions. Its platform helps businesses ensure that their websites are compliant with the Americans with Disabilities Act (ADA) and Web Content Accessibility Guidelines (WCAG). By offering tools for auditing, monitoring, and managing web accessibility, accessiBe empowers organizations to create inclusive online experiences for all users, including those with disabilities.

📋 Description

• Provide expert technical assistance for Canon consumer camera and video products via phone • Assist customers with service requests, repair status updates, and payment processing • Support Canon Professional Services members with troubleshooting, service coordination, equipment inquiries, and membership renewals • Guide users through detailed, step-by-step troubleshooting using product knowledge and support resources • Document customer interactions using CRM tools • Escalate unresolved or complex issues to appropriate internal teams • Recommend Canon Total Care solutions and enhance customer value • Stay current on Canon products, services, and support tools through training and self-study • Meet or exceed standards for reliability, communication, technical knowledge, and customer satisfaction • Collaborate with team members and cross-functional departments to improve service delivery • Perform additional support duties as assigned

🎯 Requirements

• High school diploma or equivalent • 1–2 years of directly related experience • Strong verbal and written communication skills • Proficiency in troubleshooting and problem-solving • Experience in customer service or technical support roles • Knowledge of computer hardware, software, and operating systems • Ability to multitask, prioritize, and navigate multiple software systems in a remote/virtual environment • Advanced camera/photography knowledge, including DSLR, lenses, sensors, and video resolutions • Full availability Monday–Friday, 9:00 AM–6:15 PM EST

🏖️ Benefits

• Remote work style • Various scheduling options • Paid orientation and training • Medical, vision, dental, life insurance, and disability benefits • Company-paid holidays • Paid time off: personal, vacation, and sick time • 401(k) with company match • Employee assistance program • Tuition reimbursement • Employee discounts • Pay differentials