Customer Service Representative

🔥 13 hours ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $17 - $19 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛡️ Insurance

Healthcare • Insurance

The Cigna Group is a global health services company that provides medical, dental, pharmacy, behavioral and supplemental insurance products and benefits to individuals, families, employers, brokers, providers and Medicare beneficiaries. It offers employer-sponsored group plans, individual and family plans (including Open Enrollment offerings), Medicare, international health insurance covering more than 200 countries, and digital member services through the myCigna platform (including telehealth and claims management). Its products are delivered through operating subsidiaries such as Cigna Health and Life Insurance Company and other regional affiliates.

📋 Description

• Answer inbound calls from health care providers regarding Benefits, Appeals, Authorization Claims, and Codes • Handle an average of 50+ calls daily • Toggle through several applications on multiple screens while taking inbound calls • Attend 100% of training and the first 90 days of employment • Resolve customer complaints through independent problem-solving and one-call resolution • Meet or exceed call center metrics while providing consistent customer service

🎯 Requirements

• High School diploma or GED • 1 year of customer service experience required • Dedicated workspace with no distractions • Intermediate proficiency in Microsoft Programs • Ability to navigate multiple screens and programs simultaneously • Knowledge of Medical Terminology • Excellent written and oral communication skills • Cable broadband or fiber optic internet service with at least 10Mbps download/5Mbps upload when working from home

🏖️ Benefits

• Annual bonus plan eligibility • Medical, vision, and dental benefits starting on day one • Well-being and behavioral health programs starting on day one • 401(k) • Company-paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays • Leaves of absence