Customer Service Representative

🔥 22 hours ago

🌽 Illinois, North Carolina, +5 more states – Remote

🌽 Illinois – Remote 🌲 North Carolina – Remote 🎸 Mississippi – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote ⚔️ Virginia – Remote

💵 $17 - $19 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare • Healthcare Insurance • Pharmaceuticals

The Cigna Group is a global health company committed to improving the health and vitality of its clients, customers, and patients. With its two divisions, Cigna Healthcare and Evernorth Health Services, the company focuses on enhancing quality of life through healthcare services and pharmacy benefits management. The Cigna Group is dedicated to ethical practices in healthcare and artificial intelligence, and strives to create positive change in the healthcare system. It also emphasizes its Environmental, Social, and Governance (ESG) responsibilities, aiming to impact health equity and foster innovation in healthcare delivery.

📋 Description

• Answer inbound calls from health care providers regarding Benefits, Appeals, Authorization Claims, and Codes • Handle an average of 50+ calls daily • Toggle through several applications on multiple screens while taking inbound calls • Attend 100% of training and the first 90 days of employment • Resolve customer complaints through independent problem-solving and one-call resolution • Meet or exceed call center metrics while providing consistent customer service

🎯 Requirements

• High School diploma or GED • 1 year of customer service experience is required • A dedicated workspace with no distractions • Intermediate proficiency in Microsoft Programs • Ability to navigate multiple screens and programs simultaneously • Knowledge of Medical Terminology • Excellent written and oral communication skills • Cable broadband or fiber optic internet service with at least 10Mbps download/5Mbps upload when working from home

🏖️ Benefits

• Annual bonus plan eligibility • Medical insurance • Vision insurance • Dental insurance • Well-being and behavioral health programs • 401(k) • Company-paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays • Leaves of absence