Customer Experience Specialist

Job not on LinkedIn

🔥 13 hours ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $22 - $25 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Enviri

WebsiteLinkedInAll Job Openings

10,000+ employees

Environmental Solutions • Sustainability • Waste Management

Enviri is a trusted global leader in environmental solutions, dedicated to challenging the world's most pressing environmental issues. The company focuses on developing innovative recycling techniques and beneficial reuse strategies, aiming towards a sustainable future with a zero waste objective. With operations in over 30 countries, Enviri is committed to providing efficient and sustainable environmental management services while ensuring compliance with regulations. The company's philosophy revolves around transforming waste into value and fostering an inclusive culture that prioritizes stakeholder needs and sustainable practices.

📋 Description

• Serve as an internal liaison between customers, Customer Experience Account Managers, Service Operations, and Billing • Create complete and accurate orders following established Standard Work • Coordinate with operations to schedule required work using Preview, CORE, and related systems • Follow order progression through service and receipt, and monitor requirements for complete invoicing • Finalize orders before invoicing and fulfill non-disposal order lines • Monitor order metrics and follow open orders that are not progressing as expected • Provide information to account managers and customers regarding profiling, pricing, and order clarification • Bridge communication between customers/sales and operations/service providers • Escalate service issues and manage customer complaint and improvement opportunities through completion • Track order accuracy, billing delays, communication standards, meeting participation, and customer feedback metrics • Mentor team members, lead team meetings, participate in feedback sessions, and propose customer-experience improvements

🎯 Requirements

• Bachelor’s degree in business, Environmental Sciences, Marketing, or related field (or equivalent experience) • 2+ years in customer service (order management) or other industry roles; 5+ years with a high school diploma • Strong communication, analytical, and organizational skills • Proficiency in CRM and Microsoft Office Suite • Willingness to travel up to 10% • Familiarity with regulatory frameworks such as RCRA, DOT, DEA, and OSHA • Experience with ERP/company order processing systems such as CORE, Preview, SPAK, and Steriwise

🏖️ Benefits

• Paid time off policies • Health insurance • Dental insurance • Vision insurance • Life insurance • Tuition reimbursement • Paid volunteering • Employer-sponsored 401(k) plan commencing no later than January 1, 2027 • Comprehensive benefits package