Corporate Concierge Travel Consultant

🔥 47 minutes ago

🇺🇸 United States – Remote

💵 $20 - $32 / hour

⏰ Full Time

🟠 Senior

🔴 Lead

💼 Consultant

👻 Ghost score 0%

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Internova Travel Group

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2008

📦 Logistics

🏨 Hospitality

✈️ Travel

Logistics • Hospitality • Travel

Internova Travel Group is a prominent travel services company specializing in providing a range of travel-related solutions. The company offers services such as leisure travel, corporate travel management, and cruise travel, catering to diverse client needs. With a strong focus on customer satisfaction and innovative travel experiences, Internova aims to enhance the way people travel and explore the world.

📋 Description

• Serve as the first point of contact between travelers and ALTOUR • Service inbound corporate travel requests in a virtual environment via phone, chat, and email • Deliver extraordinary customer service to C-Suite travelers and their administrative staff • Establish rapport with travelers and administrative staff while maintaining an impeccable professional demeanor • Provide consultative service throughout the booking process • Complete air, ground, and lodging reservations accurately and promptly • Create unique travel itineraries tailored to C-Suite traveler needs • Provide pre-booking consultation, pre-travel support, and post-trip follow-up • Handle customer escalations to resolution in collaboration with subject-matter specialists • Proactively offer suggestions and consultation for all components of bookings • Provide flight monitoring and disruption support 24/7 through an after-hours support rotation • Maintain productivity, quality, and customer-experience goals • Take direction, offer suggestions, and provide appropriate guidance to peers • Proactively support peers and act as a leader among peers • Recognize peers for support and provide constructive feedback when appropriate • Support peers in decision-making and escalate issues to leaders when necessary

🎯 Requirements

• 10+ years Corporate Travel selling experience, minimum 5 years as VIP or Concierge Agent • 5+ years of customer service experience, preferably in the travel industry with VIP experience • Experience working with Amadeus GDS • Mastery in Amadeus GDS and multiple GDS knowledge, specifically GDS formats, shortcuts, enhancements, and pricing • GDS and ticketing proficiency with willingness to utilize multiple reservations systems • Expert in international travel bookings and process • Proficient with both international and domestic destination geography • Fluent with Microsoft Office Suite including Excel and Outlook • Typing speed of at least 50 WPM • Exceptional communication skills, both written and oral • Outstanding attention to detail • Ability to handle multiple complex requests simultaneously • Comfort and experience working with C-level travelers and their administrative staff • Ability to retain and proactively obtain travel preferences • Flexible schedule including nights, weekends, and overnights when flight monitoring • Ability to provide constructive feedback to peers and leaders when appropriate • Ability to handle difficult situations and know when to escalate to a leader

🏖️ Benefits

• Choice of two medical plans and two dental plans • Vision insurance • Flexible spending accounts (FSAs) • Company-paid life insurance and AD&D • Optional additional life insurance and AD&D • Disability insurance • Paid parental leave • Paid time off • 401k Plan with company match • Discounted employee travel options • Access to LinkedIn Learning webinars and courses • Discounted pet insurance • Discounted auto, home, & renters insurance • May be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company’s financial goal achievement and individual performance

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