Director, Automation Development – Strategy

Job not on LinkedIn

🔥 19 hours ago

🇺🇸 United States – Remote

💵 $79.7k - $130.8k / year

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 0%

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Internova Travel Group

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2008

📦 Logistics

🏨 Hospitality

✈️ Travel

Logistics • Hospitality • Travel

Internova Travel Group is a prominent travel services company specializing in providing a range of travel-related solutions. The company offers services such as leisure travel, corporate travel management, and cruise travel, catering to diverse client needs. With a strong focus on customer satisfaction and innovative travel experiences, Internova aims to enhance the way people travel and explore the world.

📋 Description

• Define, lead, and optimize the technology strategy supporting automated travel fulfillment operations • Serve as business owner and subject matter expert for mid-office quality control, auto-ticketing, itinerary delivery, and fulfillment automation • Develop and execute the strategic roadmap for travel fulfillment automation technologies • Lead planning, estimation, prioritization, and delivery of automation initiatives • Identify opportunities to increase automation rates, reduce manual intervention, and improve service quality • Evaluate emerging technologies and industry trends • Act as product owner and business lead for critical automation and fulfillment platforms • Oversee design, configuration, and optimization of automated quality control processes • Manage quality control rules and workflows within mid-office systems • Ensure reservations comply with client policies, supplier requirements, traveler profiles, accounting requirements, and regulatory controls before ticketing • Monitor quality control exceptions and improve automation success rates • Manage and optimize auto-ticketing technologies for airline, hotel, rail, and ancillary fulfillment • Oversee integrations between booking systems, GDS platforms, and fulfillment applications • Monitor system performance, ticketing success rates, exception queues, and fulfillment KPIs • Identify root causes of automation failures and implement corrective actions • Own itinerary delivery systems and traveler communication workflows • Ensure accurate, timely, and branded itinerary delivery across supported channels • Drive enhancements to traveler communications, trip documentation, and service notifications • Manage integrations and workflow optimization across Concur Travel, Atriis, Deem, Kayak for Business, Sabre, Amadeus, Compleat, and iQCX • Support implementation, configuration, testing, and release management activities • Promote best practices in systems integration, testing, quality assurance, and change management • Monitor production health and platform performance metrics • Support incident management, issue resolution, root cause analysis, and continuous improvement • Develop dashboards and reporting for automation adoption, ticketing performance, quality control accuracy, fulfillment speed, and customer experience metrics • Establish governance frameworks and quality standards • Align automation initiatives with business priorities across Operations, Technology, Client Services, and Account Management • Advise senior leadership on travel technology strategy and automation opportunities • Present recommendations, project updates, and performance metrics to executive stakeholders • Lead cross-functional initiatives improving traveler experience, operational efficiency, and service quality

🎯 Requirements

• 10+ years of experience in travel technology, travel operations automation, fulfillment technologies, or mid-office systems • Strong understanding of corporate travel fulfillment workflows, including reservations, quality control, ticketing, exchanges, and itinerary delivery • Experience working with travel management company (TMC) technology ecosystems • Demonstrated experience leading technology projects and process improvement initiatives • Strong analytical, organizational, communication, and stakeholder management skills • Ability to work independently in a remote environment while effectively collaborating across distributed teams • Experience administering or supporting Compleat, iQCX, or similar mid-office quality control platforms • Experience with Concur Travel, Atriis, Deem, Kayak for Business, Sabre, Travelport, and Amadeus • Knowledge of automation technologies, workflows, API integrations, and reporting tools • Familiarity with traveler communications, fulfillment automation, and touchless servicing strategies

🏖️ Benefits

• Choice of two medical plans • Two dental plans • Vision insurance • Flexible spending accounts (FSAs) • Company-paid life insurance and AD&D • Optional additional life insurance and AD&D • Disability insurance • Paid parental leave • Paid time off • 401k Plan with company match • Discounted employee travel options • Access to LinkedIn Learning webinars and courses • Discounted pet insurance • Discounted auto, home, & renters insurance • May be eligible for an incentive, commission, bonus, or discretionary bonus program based on company financial goal achievement and individual performance