Patient Support Representative – Contract

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $21 / hour

⏳ Contract/Temporary

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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Accompany Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚕️ Healthcare Insurance

🏥 Healthcare

🌍 Social Impact

Healthcare Insurance • Healthcare • Social Impact

Accompany Health is a healthcare provider that offers comprehensive medical, mental health, and social care services, emphasizing personalized attention and supportive care. They deliver services directly to patients' homes, facilitate appointments, and provide support in navigating other healthcare needs such as housing and food access, all while ensuring their services are covered by insurance. Their goal is to create a holistic approach to health that addresses not just medical needs, but also the emotional and social factors affecting overall well-being.

📋 Description

• Answer inbound patient calls promptly, following established workflows to resolve questions or route to the correct department. • Accurately document all calls, messages, and follow-ups in the EMR and other systems. • Make outbound calls as assigned for scheduling, patient follow-up, and targeted call campaigns. • Maintain patient confidentiality in compliance with HIPAA and internal privacy standards. • Meet or exceed established performance metrics, including handle rate, routing accuracy, and SLA adherence. • Collaborate with clinical and administrative teams to ensure smooth patient transitions and handoffs. • Perform other duties as assigned to support patient care and departmental goals.

🎯 Requirements

• At least 2 years of experience in a customer service function within a healthcare setting • Excellent customer service and communication skills, with the ability to quickly build trust with patients • A flexible and positive attitude • Ability to follow protocol for handling many different kinds of patient calls • Strong computer skills and basic knowledge of G-Suite (e.g., Google Docs/Sheets) • Can handle multiple tasks at once, such as typing notes while talking and working in 2 systems at the same time • High speed internet (an internet test will be sent via email to confirm speed based on role requirements) • Experience working in an Electronic Medical Record (EMR) system (preferred) • Experience working with patients on Medicaid (preferred)

🏖️ Benefits

• Accommodation for religious and medical beliefs • Health insurance