Banquet Manager

🔥 0 minutes ago

🌺 Hawaii – Remote

🌺 Hawaii – Remote

💵 $75k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 0%

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Accor

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1967

🏨 Hospitality

🛍️ eCommerce

✈️ Travel

Hospitality • eCommerce • Travel

Accor is a world-leading hospitality group that operates a portfolio of various hotel brands across the globe. With a focus on providing personalized services and innovative hospitality solutions, Accor aims to inspire new ways for travelers to experience the world. The company is committed to sustainable practices and building inclusive environments, leveraging its strong team and brand ecosystem to set trends in the hospitality industry.

📋 Description

• Plan, coordinate, and execute banquet, catering, conference, and special event functions • Direct weddings, galas, conferences, corporate meetings, social events, VIP functions, and outdoor catering events • Ensure events follow Banquet Event Orders, client requirements, and luxury brand standards • Review event details, timelines, staffing levels, and service requirements • Conduct pre-function inspections and monitor events throughout execution • Resolve guest concerns and ensure smooth room turnover and setup transitions • Attend BEO and group pre-convention meetings and manage on-site changes • Make weather decisions for outdoor functions and coordinate backup spaces, tenting, lighting, and power • Manage allergen and dietary communication from BEO through kitchen and service teams • Recruit, interview, train, coach, mentor, and develop banquet colleagues and supervisors • Conduct performance evaluations, coaching, corrective action, pre-shift meetings, and service briefings • Schedule and staff according to BEO counts, labor standards, seniority, and collective bargaining agreements • Ensure compliance with company policies, labor agreements, employment laws, and regulations • Build relationships with meeting planners, wedding clients, conference organizers, and VIP guests • Serve as operational point of contact during high-profile events • Drive operational efficiency, continuous improvement, cleanliness, and luxury presentation standards • Coordinate with culinary, stewarding, housekeeping, engineering, Conference Services, Events, Audio Visual, and Resort Operations • Manage departmental budgets, inventory, purchasing controls, labor costs, payroll, overtime, productivity, and operating expenses • Review revenue reports, banquet checks, final charges, service charge distribution, beverage controls, and inventories • Ensure health, sanitation, food safety, OSHA, and Hawaiʻi state compliance • Maintain records, reports, schedules, and operational documentation • Serve as SAQ audit champion and participate in leadership meetings, recruitment, onboarding, retention, promotions, and resort initiatives

🎯 Requirements

• Minimum 3–5 years of banquet leadership experience in a luxury hotel, resort, convention center, or upscale hospitality environment • Strong knowledge of banquet operations, service styles, and event management • Proficiency with Microsoft Office and hotel event management systems • Excellent communication, leadership, and organizational skills • Ability to manage multiple events simultaneously • Flexible schedule including evenings, weekends, holidays, and extended hours during peak business periods • Food Safety Certification required • Alcohol Service Certification required as applicable by law • Ability to lift and move equipment up to 50 pounds • Must be legally eligible to work in the United States • Luxury hotel Four/Five-Star experience preferred • Union environment experience preferred • Degree in Hospitality Management, Business Administration, or related field preferred • Strong leadership and team-building skills • Exceptional guest relations and interpersonal abilities • Advanced knowledge of plated, French, family-style, buffet, stations, and reception banquet service styles • Strong conflict resolution and decision-making abilities • Excellent verbal and written communication skills • Financial acumen and budgeting experience • Ability to prioritize and manage multiple responsibilities in a fast-paced environment • Commitment to luxury hospitality standards and continuous improvement

🏖️ Benefits

• Medical, prescription, and vision benefits • Employer-paid life and accidental death & dismemberment insurance • Additional coverage options for family • 401(k) retirement savings plan with company matching • Generous paid time off, including vacation and personal holidays • Performance and incentive bonus opportunities • 50% off resort dining • 50% savings at the Fairmont Store • 30% off treatments at Spa Without Walls • Employee rates at more than 5,000 Accor hotels worldwide • Friends & Family travel privileges • Complimentary meals while working on property • Collaborative, inclusive culture • Development resources and career pathways • Industry-leading training, career development, recognition, and rewards

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