Licensed Skincare Esthetician, Customer Service Representative

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🔥 0 minutes ago

🦌 Connecticut, Florida, +5 more states – Remote

🦌 Connecticut – Remote 🐊 Florida – Remote 🏖️ New Jersey – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🔔 Pennsylvania – Remote 🎸 Tennessee – Remote

💵 $20 - $30 / hour

⏱ Part Time

🟢 Junior

💝 Customer Support

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ACC Premiere

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

🤖 Artificial Intelligence

B2B • Artificial Intelligence

ACC Premiere is a contact center and customer experience outsourcing firm that provides high-touch customer support, technical troubleshooting, crisis management, and sales support for consumer brands. The company implements and customizes CRM systems, leverages AI-powered contact center solutions, cloud telephony, analytics, and process re-engineering to deliver actionable insights and improve lifetime customer value. ACC Premiere partners with enterprise CPG, food & beverage, healthcare/pharma, retail and DTC brands to manage consumer affairs, recalls, and volume surges while optimizing performance and compliance.

📋 Description

• Provide exceptional customer service through phone, email, live chat, text messaging, and virtual consultations. • Conduct scheduled and on-demand virtual skincare consultations using video conferencing platforms. • Educate consumers on skincare products, ingredients, routines, and best practices. • Recommend products based on consumers' skin concerns and goals while adhering to company guidelines. • Answer questions regarding products, orders, ingredients, usage, and skincare routines. • Resolve customer concerns, complaints, returns, and exchange requests professionally and efficiently. • Accurately document customer interactions, consultation notes, product recommendations, and case resolutions. • Follow established protocols for escalated customer concerns, including adverse event reporting. • Stay current on product knowledge, company policies, systems, and skincare industry trends. • Meet established quality, productivity, and customer satisfaction standards. • Collaborate with internal departments to ensure timely issue resolution and exceptional consumer experience.

🎯 Requirements

• Current Licensed Esthetician certification • Minimum one year of customer service experience • Strong passion for skincare and skin health • Excellent verbal and written communication skills • Professional and confident on-camera presence for virtual consultations • Strong organizational, documentation, and time management skills • Ability to multitask while navigating multiple computer systems • Ability to work independently in a remote environment • Two or more years of hands-on esthetician experience (preferred) • Experience recommending professional skincare products (preferred) • Familiarity with CRM platforms and customer service software (preferred)

🏖️ Benefits

• Paid training • Supply of necessary equipment