Customer Service Representative – Part Time

🕒 June 19

🤠 Texas – Remote

🤠 Texas – Remote

💵 $17 / hour

⏱ Part Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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GetixHealth

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

💼 Consulting

📦 Logistics

🛡️ Insurance

💰 Private Equity Round - Getix on 2015-01

Consulting • Logistics • Insurance

GetixHealth is a healthcare revenue cycle management company that provides SaaS-based software suites and dedicated services to hospitals, physician groups, and industry partners. Their solutions cover patient access, eligibility and enrollment, workers’ compensation, insurance resolution, coding and chart audits, self-pay billing, and professional RCM services aimed at improving financial performance, productivity, and patient experience. GetixHealth partners with large healthcare systems and providers to automate and integrate revenue cycle workflows and optimize collections and operations.

📋 Description

• Ensure that client-assigned healthcare accounts are billed and paid both accurately and timely. • Assist patients with billing inquiries, payments, payment plans, claims, benefits, and coverage. • Respond to telephone inquiries (inbound/outbound), utilizing standard procedures and scripts. • Gather information, perform research, and resolve customer inquiries. • Communicate appropriate options for resolution in a timely manner. • Inform customers/patients about services available and assess their needs. • Schedule work to ensure accurate phone coverage, prioritize calls and escalate as required. • Assist in planning and implementing department goals and make recommendations to management to improve efficiency and effectiveness.

🎯 Requirements

• High school diploma or college degree from an accredited college or university. • Spanish fluency preferable. • Two to five years industry experience in medical revenue cycle management is preferred. • Medical experience, either practical or classroom knowledge needed. • Proven understanding of the medical revenue cycle. • Demonstrated excellent verbal, written and interpersonal communication skills. • Demonstrated knowledge of HIPAA rules and regulations. • Attention to detail. • Good attendance record. • Proven ability to work collaboratively in a team environment. • Demonstrated ability to perform work in alignment with company mission and values. • Proven PC proficiency in MS Office Suite Applications.

🏖️ Benefits

• Eligible for a quarterly bonus