Seasonal Customer Support Representative

🕒 June 15

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FloSports

WebsiteLinkedInAll Job Openings

201 - 500 employees

⚽ Sports

👥 B2C

📱 Media

Sports • B2C • Media

FloSports is a global independent sports media company delivering live events, award-winning original content, and comprehensive sports data solutions to passionate and underserved sports communities. They focus on over 25 different sports, including motorsports, wrestling, hockey, cheer, track & field, and various NCAA athletics, providing always-on social experiences to engage audiences.

📋 Description

• Provide timely, friendly, and professional support to customers via phone and email • Actively listen, ask thoughtful questions, troubleshoot issues, determine root causes • Serve as the voice of the customer by identifying trends, recurring issues • Escalate technical issues, outages, and other concerns that may affect the viewer or user experience • Maintain and update customer accounts according to department policies

🎯 Requirements

• Two or more years of experience on the Trackwrestling platform preferred • Two or more years of customer service experience preferred • Strong verbal and written communication skills • Strong problem-solving skills and a willingness to take initiative • Comfort using computers and learning new technology • A strong work ethic and pride in delivering high-quality support

🏖️ Benefits

• Flexible schedule including daytime, evening, and weekend shifts • Seasonal role from September 2026 to March 2027