Part-Time Customer Care Representative

🕒 June 7

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

💵 $18 / hour

⏱ Part Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 7%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Movado Group, Inc

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏭 Manufacturing

💼 Consulting

📣 Marketing

Manufacturing • Consulting • Marketing

Movado Group, Inc. is a global leader in the watch industry, renowned for its precision, innovation, and artistry. With a diverse portfolio that includes prestigious brands such as Movado, EBEL, Concord, and Coach Watches, among others, the company crafts a wide range of timepieces, jewelry, and fashion accessories. Movado Group is committed to sustainable growth and fostering a vibrant culture that emphasizes professional development and creativity, with a strong global presence that includes manufacturing facilities and retail locations.

📋 Description

• Provide first-level assessment, support, and resolution of issues • Answer inbound calls regarding product orders, parts orders, and repair requests in a fast-paced environment • Maintain customer satisfaction ratings based on explicit criteria set forth by the company • Handle dispute escalation in accordance to existing policies and procedures • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills • Keep detailed records of customer interactions and transactions, recording inquiries, complaints, and comments, as well as actions taken • Attend mandatory monthly training/department meetings before/after scheduled work time to stay updated on product or company policy changes • Must be able to work mandatory OT during peak seasons or as required

🎯 Requirements

• High Level of professionalism • Proven track record of remote experience and fast-paced environment a plus • Minimum of 3 years of service-related experience in a call center environment • Automatic Call Distributor (ACD) system experience a plus including app pairing and/or basic troubleshooting • Must have the ability to learn systems and multi-task by navigating multiple windows to obtain and update necessary information while assisting customers • Excellent written and oral communication skills • Basic knowledge of Microsoft Outlook required Outlook Word Excel One Note • Experience with chat a plus • SAP experience a plus • Bilingual/Spanish a plus

🏖️ Benefits

• Competitive compensation and benefits package