Seasonal Part-Time Customer Service

🔥 0 minutes ago

🏰 Missouri – Remote

🏰 Missouri – Remote

💵 $16 / hour

⏱ Part Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Scholastic

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1920

📚 Education

📱 Media

🛒 Retail

Education • Media • Retail

Scholastic is a leading educational publisher known for providing books, educational materials, and digital solutions to schools, teachers, parents, and children. They offer a wide range of products including book clubs, book fairs, educational magazines, and digital learning tools designed to support literacy and inspire a love of reading in students. Scholastic is dedicated to creating resources that promote learning and literacy and frequently collaborates with educators to enhance classroom libraries and learning environments. "Every Order Gives Back to the Class" is one of their commitments, ensuring that each purchase contributes free books and resources to schools. The company also offers eGift cards and various subscription services aimed at supporting children's development and fostering a community of readers both at home and in schools.

📋 Description

• Resolve customers' concerns or questions relating to orders, accounts, or products. • Assist customers with navigating Scholastic websites and digital resources. • Assist customers via phone, email, and chat. • Enters various types of data accurately and efficiently into multiple web-based applications. • Engage customers and coworkers with empathy and patience. • Communicates information in a clear and professional manner. • Performs other duties as assigned.

🎯 Requirements

• Proficient computer skills, including website navigation and usage, Microsoft Office, and e-mail. • Must be able to multi-task and utilize multiple systems at a time. • Must have good written and verbal communication skills • Must have excellent data entry and phone skills • Ability to learn new skills quickly and retain information learned. • Must be willing to make decisions and use judgment in resolving customer problems • Must have a good attendance and performance record • Must be willing to work flexible hours as needed during peak times • Desire to be a team player