Seasonal Team Member, Customer Care

Job not on LinkedIn

🔥 5 minutes ago

🏈 Alabama, Oklahoma, +1 more states – Remote

🏈 Alabama – Remote 🌪️ Oklahoma – Remote 🤠 Texas – Remote

⏱ Part Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Academy Sports + Outdoors

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1938

🛒 Retail

🛍️ eCommerce

⚽ Sports

Retail • eCommerce • Sports

Academy Sports + Outdoors is a leading American sporting goods discount store chain. The company offers a wide range of products, including men's, women's, and kids' apparel, athletic footwear, outdoor gear, fishing and hunting equipment, camping and hiking supplies, and a variety of sports equipment for activities such as baseball, basketball, football, golf, soccer, softball, and more. Known for its comprehensive selection, Academy Sports + Outdoors also provides services like free in-store and curbside pickup options. With a significant focus on delivering value and convenience to its customers, the company plays an essential role in encouraging outdoor activities and sports involvement across the communities it serves.

📋 Description

• Answer incoming customer contacts (calls, chats, emails) in a professional manner • Respond to customer inquiries through multiple channels, as needed • Research and troubleshoot problems and provide resolutions by using available resources • Provide customers with product and service information • Identify and escalate priority issues • Follow-up with customers, when necessary • Document customer contacts, as required • Develop a thorough understanding of Academy policies, procedures, and safety rules • Duties may change; team member may be required to perform other duties as assigned

🎯 Requirements

• High school diploma or equivalent required • 6+ months experience in a customer service-related role required • Experience in an Omni Channel Contact Center environment preferred • Previous Work at Home experience preferred • Strong written and verbal communication skills, with the ability to interface effectively with individuals, both internally and externally • Maintain the customer’s perspective as a driving force behind activities • Strong analytical, problem solving and creative thinking skills • Ability to effectively prioritize workload in a fast paced, frequently changing environment while remaining detailed and organized • Proficiency with relevant computer applications (e.g., Google Chrome, Oracle Service Cloud, Order Management System, Workday, Kronos) • Ability to toggle multiple web browsers, with dual monitors • Excellent keyboarding skills • Self-motivated and able to work independently and within a team setting • Knowledge of customer service principles and best practices • Familiarity with Academy’s product lines preferred • Bilingual (Spanish and English speaking) a plus

🏖️ Benefits

• Internet Broadband internet connection (Cable, DSL or Fiber) must be in place before starting. • No wireless internet connections may be used (the computer must be connected via a wired, network connection to either a hub or directly to a broadband modem) • Speed: Minimum download speed of 5.0 MBPS (preferably 75+) • At least 4 GB of available RAM • Data Usage 1024 GB (1 Terabyte) • Hardware 1 compatible headset, two monitors, keyboard, mouse, ethernet cord and a computer system will be provided • Environment Work atmosphere must be free from noise, including but not limited to; televisions, audio equipment, pets, children, etc.