Housing Support Specialist

🔥 0 minutes ago

🏈 Alabama, Mississippi, +2 more states – Remote

🏈 Alabama – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🤠 Texas – Remote

💵 $17 / hour

⏱ Part Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

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Sedgwick

WebsiteLinkedInAll Job Openings

10,000+ employees

🏢 Enterprise

📋 Compliance

Insurance • Enterprise • Compliance

Sedgwick is a global provider of technology-enabled risk, benefits, and integrated business solutions. They help people and organizations by managing and mitigating risk with solutions in accident, health, disability, unemployment compensation, and liability claims administration, among others. Sedgwick offers services such as claims administration, building consulting, forensic accounting, and forensic engineering. Their specialties include property restoration, brand protection, and loss prevention across several industries, including agriculture, construction, and environmental sectors. The company emphasizes diversity, equity, and inclusion (DEI) as well as environmental, social, and governance (ESG) practices.

📋 Description

• Coordinate and manage lease extensions and ongoing housing support needs for displaced policyholders in a fast-paced, service-driven environment. • Ensure continuity of housing by proactively managing extensions, resolving in-stay service issues, and maintaining strong communication between insureds, adjusters, and landlords. • Serve as a key point of contact for adjusters and landlords during the insured's relocation, ensuring consistent communication, clear expectations, and empathetic support during extensions and ongoing service needs. • Manage the full lease extension process including requesting and securing approvals from adjusters, coordinating updated lease terms with landlords and vendors and communicating timelines and expectations to policyholders. • Proactively monitor upcoming lease expirations to prevent service interruptions and ensure seamless housing continuity. • Coordinate and resolve in-stay service requests including furniture exchanges, add-ons, and maintenance-related concerns. • Collaborate with landlords, property managers, and vendors to execute timely service solutions and extension agreements. • Investigate and resolve issues related to property conditions, damages, and vendor performance. • Maintain accurate financial and operational records, including: updating client ledgers for billing accuracy, tracking extension costs within ALE guidelines, manage move-out coordination when applicable, including vendor pickups, lease terminations, and security deposit reconciliation. • Document all communication, updates, and actions in internal systems with a high level of accuracy and timeliness. • Identify risks, delays, or service failures early and escalate appropriately with ownership and urgency. • Maintain a high-touch service model for all clients, including VIP or complex claims requiring elevated coordination. • Handle multiple claims simultaneously while meeting service level expectations and deadlines.

🎯 Requirements

• Bachelor's degree or equivalent from an accredited college or university preferred. • Two (2) years' experience in hospitality, customer service, property management, or account management. • Previous experience in insurance, temporary housing, property management, or real estate strongly preferred. • Exceptional verbal and written communication skills with the ability to manage sensitive client situations with professionalism and empathy. • Strong organizational skills with the ability to manage high volume of extensions, deadlines, and service requests simultaneously. • Detail-oriented with a focus on billing accuracy, lease documentation, and system updates. • Strong problem-solving and critical-thinking abilities, especially when resolving housing or vendor-related issues. • Proficiency in Microsoft Office (Word, Excel) and ability to quickly learn internal systems and CRM platforms. • Ability to work independently in a fast-paced environment with shifting priorities. • Strong coordination and relationship management skills when working with vendors, landlords, and adjusters. • Solutions-oriented mindset with a proactive approach to preventing service disruptions. • High level of accountability, urgency, and ownership in managing assigned claims. • Bi-lingual English/Spanish a plus.

🏖️ Benefits

• Health insurance • 401(k) matching • Paid time off • Flexible work arrangements • Professional development opportunities