NEMT Scheduling Coordinator

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🔥 0 minutes ago

🧀 Wisconsin – Remote

🧀 Wisconsin – Remote

💵 $14 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

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ACC Premiere

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

🤖 Artificial Intelligence

B2B • Artificial Intelligence

ACC Premiere is a contact center and customer experience outsourcing firm that provides high-touch customer support, technical troubleshooting, crisis management, and sales support for consumer brands. The company implements and customizes CRM systems, leverages AI-powered contact center solutions, cloud telephony, analytics, and process re-engineering to deliver actionable insights and improve lifetime customer value. ACC Premiere partners with enterprise CPG, food & beverage, healthcare/pharma, retail and DTC brands to manage consumer affairs, recalls, and volume surges while optimizing performance and compliance.

📋 Description

• Handle high volumes of inbound and outbound phone calls from members and facilities to assist them with scheduling their non-emergency medical transportation needs • Deliver exceptional customer service while handling escalated or complex member interactions • Consult with members to understand their needs and identify the most appropriate transportation options • Communicate clearly and professionally using strong verbal communication skills • Adapt your approach to support a wide range of member personalities, needs, and situations • Use positive, empathetic language to represent yourself and the company in a professional manner

🎯 Requirements

• Minimum of 2 years’ customer service experience in a call center environment • Experience with diagnosing and troubleshooting technology • Excellent written and verbal communication skills; both internally and externally, ensuring clarity and courtesy in every interaction • Adaptable and open to change; embracing new challenges and having the willingness to learn and grow with the company • Professionalism in all aspects of work; including how we present ourselves, maintaining a positive attitude, and demonstrating respect towards colleagues and clients • Accountability to take ownership of tasks and responsibilities; including meeting deadlines, delivering quality work, adhering to schedules, and being proactive in addressing any issues that may arise

🏖️ Benefits

• Health, dental, vision, and life insurance • 401(k) • Daily Pay • Employee assistance program • Gym membership subsidy • Referral Program