Service Scheduling Coordinator

🔥 7 minutes ago

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Vector Security

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1970

🔐 Security

👥 B2C

🤝 B2B

💰 $450M Debt Financing on 2019-06

Security • B2C • B2B

Vector Security is a provider of residential and commercial security solutions that designs, installs, and monitors alarm systems, video surveillance, smart-home automation, and fire & life-safety systems. The company offers professional installation, 24/7 monitoring, mobile app control, and local branch support for homeowners and businesses, plus managed network and physical security services. With decades of experience, Vector Security serves both individual consumers and regional/national commercial customers.

📋 Description

• Managing inbound and outbound customer calls to coordinate and schedule work orders for routine and emergency service items. • Review and research accounts based on notification of trouble conditions to schedule as needed. • Monitoring and responding to multiple active team chats. • Actively scheduling new service requests and working through open tickets to close or schedule. • Reviewing daily technician routes to ensure efficiency, proper coverage, and accurate appointment windows. • Reviewing schedules in advance for correct confirmation notifications and adjusting routes as new information comes in. • Collaborating and support branch operations teams, service technicians, and other internal departments. • Discuss new products and offerings.

🎯 Requirements

• High School diploma or equivalent • 1-2 Years of relevant customer service and scheduling experience. • Able to communicate effectively and professionally to customers. • Written and verbal communication skills; ability to communicate with customers in a variety of ways such as via telephone, email, chat. • Able to make sound decisions and be accountable for the decisions made. • Company-specific monitoring center software for CRM and scheduling. • Able to become proficient in these business systems • Have basic technical ability to understand and explain necessary steps to customers. • Must complete ADC Technician Certification training within 90 days. • State licenses and technical certifications as needed to access customer accounts.

🏖️ Benefits

• Competitive compensation with incentive eligibility • Medical, dental and vision coverage • Company paid life and AD&D insurance. • Company paid short- and long-term disability. • Voluntary benefit products • 401k retirement savings plan • Flexible Spending Account • Paid time off • Tuition reimbursement • Employee Assistance Program (EAP)