Service Scheduling Coordinator

🕒 June 25

🇺🇸 United States – Remote

💵 $19 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 32%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Vector Security

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1970

🔐 Security

👥 B2C

🤝 B2B

💰 $450M Debt Financing on 2019-06

Security • B2C • B2B

Vector Security is a provider of residential and commercial security solutions that designs, installs, and monitors alarm systems, video surveillance, smart-home automation, and fire & life-safety systems. The company offers professional installation, 24/7 monitoring, mobile app control, and local branch support for homeowners and businesses, plus managed network and physical security services. With decades of experience, Vector Security serves both individual consumers and regional/national commercial customers.

📋 Description

• Manage inbound and outbound customer calls to coordinate and schedule routine maintenance, emergency repairs, inspections, trouble calls, and work orders • Review and research customer accounts based on trouble notifications and schedule service as needed • Monitor and respond to multiple active team chats • Schedule new service requests and work through open tickets to close or schedule • Review daily technician routes for efficiency, coverage, and accurate appointment windows • Review schedules in advance for correct confirmation notifications and adjust routes as new information arrives • Collaborate with branch operations teams, service technicians, and other internal departments • Discuss new products and offerings with customers • Contact customers regarding trouble notifications and attempt to resolve or schedule service

🎯 Requirements

• High School diploma or equivalent • 1-2 years of relevant customer service and scheduling experience • Effective and professional customer communication skills • Patience, empathy, effective listening, adaptability, and respectful customer service • Written and verbal communication skills via telephone, email, and chat • Sound decision-making and accountability • Ability to become proficient in company-specific CRM, monitoring center, and scheduling software • Basic technical ability to understand and explain necessary steps to customers • Must complete ADC Technician Certification training within 90 days • State licenses and technical certifications as needed to access customer accounts • Ability to work from home without distraction • Must be able to work using Vector-provided equipment

🏖️ Benefits

• Competitive compensation with incentive eligibility • Medical, dental and vision coverage • Company paid life and AD&D insurance • Company paid short- and long-term disability • Voluntary benefit products • 401k retirement savings plan • Flexible Spending Account • Paid time off • Tuition reimbursement • Employee Assistance Program (EAP) • Vector-provided equipment for working from home

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