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Transportation Care Coordinator

Job not on LinkedIn

🔥 4 minutes ago

🏈 Alabama, Idaho, +11 more states – Remote

infoinfo

💵 $11 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

Where this job comes from

Posted on ACC Premiere's careers page, not through a job board

First seen by Remote Rocketship 4 minutes ago

Logo of ACC Premiere

ACC Premiere

1001 - 5000 employees

🍽️ Food & Beverage

🏥 Healthcare

📦 Logistics

Food & Beverage • Healthcare • Logistics

ACC Premiere is a contact center and customer experience outsourcing firm that provides high-touch customer support, technical troubleshooting, crisis management, and sales support for consumer brands. The company implements and customizes CRM systems, leverages AI-powered contact center solutions, cloud telephony, analytics, and process re-engineering to deliver actionable insights and improve lifetime customer value. ACC Premiere partners with enterprise CPG, food & beverage, healthcare/pharma, retail and DTC brands to manage consumer affairs, recalls, and volume surges while optimizing performance and compliance.

📋 Description

• Handle high volumes of inbound and outbound phone calls from members and facilities • Assist members with scheduling non-emergency medical transportation • Deliver exceptional customer service during escalated or complex member interactions • Consult with members to understand their needs and identify appropriate transportation options • Communicate clearly and professionally using strong verbal communication skills • Adapt approach to a wide range of member personalities, needs, and situations • Use positive, empathetic language to represent the company professionally • Maintain availability, professionalism, and focus during scheduled work hours • Participate in systems, live remote, and dayshift training

🎯 Requirements

• High school education level • Minimum of 2 years’ customer service experience in a call center environment (preferred) • Experience with diagnosing and troubleshooting technology (preferred) • Excellent written and verbal communication skills • Adaptability and willingness to learn and grow • Professionalism and respect toward colleagues and clients • Accountability for tasks, deadlines, quality, schedules, and issue resolution • Dedicated home office workspace, ideally a separate room with its own door • Sufficient space to set up the workstation • Ability to hardwire internet directly from the router to the laptop • Stable and reliable high-speed internet connection • Three available power connections • Ability to participate in video or phone meetings and remain reachable during scheduled work hours • Ability to adhere to a 40-hour workweek • 100% attendance required during training period

🏖️ Benefits

• Paid training • Equipment supplied • Health, dental, vision, and life insurance • 401(k) • Daily Pay after 30 days of employment • Employee assistance program • Gym membership subsidy • Referral Program • Promote-from-within culture

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