Contact Center Representative I

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $17 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

👻 Ghost score 0%

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Accuserve Solutions

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏗️ Construction

📦 Logistics

🏠 Real Estate

Construction • Logistics • Real Estate

Accuserve Solutions is a leading provider of integrated services in the home repair and restoration industry. Their innovative approach, known as the Managed Repair Experience SM, connects property owners, contractors, and insurers to create a seamless and efficient restoration process. Accuserve offers a wide range of services including claims management, damage assessment, repairs, and restoration, with a focus on empathy, expertise, and accuracy. They cater to homeowners, contractors, and insurance carriers, delivering solutions in areas such as water mitigation, window and exterior services, and content valuation. Accuserve emphasizes technology and training, providing IICRC-approved ASD courses and fostering a culture of care and innovation across the property claims ecosystem.

📋 Description

• Handle inbound and outbound calls with policyholders to set up services directed by carrier partners • Clearly communicate the value of Accuserve’s services • Build trust, establish rapport, and set expectations for the claims process • Pair homeowners with contractor partners to assist with claims • Accurately document claims in the system and advance claims as far as possible • Meet or exceed quality and department goals • Maintain professionalism with customers and colleagues • Adhere to assigned work schedules • Collaborate with peers, collaborators, and supervisors toward organizational goals • Cross-train in other departments and take on additional assigned tasks • Work overtime as expected

🎯 Requirements

• High school diploma or equivalent combination of education/experience required • Reliable high-speed home broadband internet service required • Ability to work nights, weekends, and overtime during high-volume and/or catastrophic claim periods required • Previous call center experience is a plus • Previous claims experience is a plus • Ability to handle conflict professionally and courteously • Excellent communication and interpersonal skills • Attention to detail • Flexibility and adaptability • Proficiency with Microsoft Office Suite, laptops, tablets, and applications • Reliable in meeting work commitments

🏖️ Benefits

• Performance incentives • Cross-training in other departments • Opportunities for growth and career development