Senior Implementation Consultant

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Accusource Consulting

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2012

🎯 Recruiter

💼 Consulting

🤝 B2B

Recruitment • Consulting • B2B

Accusource Consulting is a staffing and recruitment services firm that provides offshore recruitment, staffing and HR support to businesses. AccuSource helps customers trim infrastructure and operating costs by offering low-cost offshore services and recruitment outsourcing. The company’s team of technical recruiters sources and validates candidates worldwide and maintains an active candidate database. Core services listed include sales and lead generation, appointment setting, recruitment and staffing, background and reference checks, drug testing, ATS maintenance, timesheet management, candidate onboarding, contractor support and compliance management.

📋 Description

• Own the implementation approach for assigned client-facing solutions. • Build clear implementation processes, templates, checklists, discovery guides, launch plans, training materials, and handoff standards. • Define what a successful client launch looks like. • Establish clear launch readiness criteria before a client goes live. • Track implementation status, risks, open items, client readiness, and internal dependencies. • Identify where implementation work can be standardized, simplified, or improved. • Help determine future implementation team needs as client demand grows. • Lead client implementations from kickoff through go-live and early adoption. • Serve as the main implementation owner and escalation point during launch. • Manage project scope, timelines, milestones, risks, dependencies, and client responsibilities. • Lead kickoff calls, discovery sessions, workflow reviews, status meetings, training sessions, and launch readiness reviews. • Keep clients and internal teams aligned through clear communication. • Manage multiple client launches at the same time without losing detail or follow-through. • Ensure client expectations are clear before, during, and after implementation. • Lead discovery sessions to understand client goals, current processes, user roles, workflow needs, data needs, reporting needs, and launch success criteria. • Translate client requirements into clear implementation steps and configuration decisions. • Help clients align to recommended workflows while documenting where client-specific setup is needed. • Identify process gaps, edge cases, and launch risks early. • Document decisions, requirements, open questions, and handoff items clearly. • Oversee client setup, including users, roles, permissions, workflow settings, forms, templates, notifications, dashboards, documents, and related configuration. • Create quality checks to reduce configuration errors and launch issues. • Validate setup against client requirements and internal standards. • Build and manage test plans before launch. • Coordinate client testing and track defects, questions, and changes. • Confirm that key workflows are tested from both admin and end-user perspectives before go-live. • Coordinate data readiness, data mapping, data validation, imports, user lists, employee records, locations, departments, job structures, templates, documents, and related setup items. • Support clients transitioning from prior HR, workforce, onboarding, screening, or employee record systems by helping define what data needs to move, how it should be structured, and how it should be validated before launch. • Work with internal technical teams and client stakeholders on approved integrations, data exchanges, user provisioning, SSO, SFTP, APIs, or other supported connection methods. • Track technical requirements, migration risks, data gaps, blockers, and decisions. • Help troubleshoot setup, access, data, workflow, and integration issues during implementation. • Escalate technical blockers when needed while continuing to own client communication and project progress. • Help distinguish between system defects, configuration issues, process gaps, data quality issues, training gaps, and client readiness issues. • Design and deliver role-based training for client administrators, managers, operational users, and other stakeholders. • Build training materials, quick-reference guides, client communication templates, and implementation documentation. • Help clients understand how to use the solution and how to make it part of their daily process. • Lead launch-day support and early post-launch support. • Monitor adoption risks, client questions, workflow friction, and training gaps after launch. • Ensure a clean handoff to Client Success and Account Management. • Work with Product to share client feedback, recurring implementation issues, product gaps, and improvement opportunities. • Work with Engineering and technical teams to clarify requirements and resolve launch blockers. • Work with Operations to make sure implemented workflows can be supported after launch. • Work with Client Success and Support to ensure clients are transitioned smoothly after go-live. • Work with Sales when needed to clarify implementation scope, timelines, and client expectations before launch. • Work with Compliance when implementation decisions involve sensitive data, documentation, screening workflows, or regulated processes.

🎯 Requirements

• 7+ years of experience in SaaS implementation, client onboarding, professional services, customer success operations, HR technology, workforce technology, background screening, compliance operations, or a similar client-facing environment. • 3+ years leading complex client implementations, implementation teams, or cross-functional launch programs. • Experience managing multiple client launches or implementation projects at the same time. • Experience gathering requirements, documenting workflows, and translating client needs into system setup or implementation tasks. • Experience supporting implementations that involve data migration, data mapping, record transfer, system transition, or setup from prior client systems. • Experience working with technical teams on integrations, data imports, data mapping, user provisioning, SSO, APIs, SFTP, or system-to-system handoffs. • Experience building implementation playbooks, project plans, training materials, process documentation, or launch frameworks. • Strong client-facing communication skills, including the ability to lead senior client conversations and manage escalations. • Strong project management, organization, documentation, and follow-through. • Ability to work in a growing product environment where not every process is fully defined. • Builder Mindset: You enjoy creating structure where it does not yet exist and are energized by building repeatable processes, documentation, training materials, and implementation standards.

🏖️ Benefits

• Medical insurance with company contribution • HSA with company contribution • Dental insurance with company contribution • Vision insurance • Employer-paid life insurance and long-term disability • Short-term disability • 401(k) with company match • Paid holidays • Paid time off • Paid sick time • Pet insurance • Remote work environment