Implementation Support Specialist

🔥 5 minutes ago

🇺🇸 United States – Remote

💵 $75k - $90k / year

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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ACES Quality Management

WebsiteLinkedInAll Job Openings

51 - 200 employees

📋 Compliance

💳 Fintech

🏢 Enterprise

💰 Private Equity Round on 2019-07

Compliance • Fintech • Enterprise

ACES Quality Management is a leading provider of enterprise quality management and control software for the lending industry. The company offers comprehensive solutions across the mortgage loan lifecycle, from pre-funding to post-closing, as well as tools for consumer lending, commercial lending, credit unions, loan servicing, and third-party quality control providers. ACES is designed to improve productivity, efficiency, and quality for lending institutions of all sizes, while ensuring compliance with changing regulatory requirements. The platform enables users to execute audits more efficiently and make better-informed decisions, leveraging its powerful quality management and control software.

📋 Description

• Conduct quality assurance and inline testing of new and updated platform logic, reporting functionality, and data sets • Partner with the Compliance Business Analyst to understand logic intent and design appropriate test scenarios • Identify, document, and track defects or discrepancies, working with internal teams to resolve them before release • Validate that logic and data outputs align with business and regulatory requirements • Execute structured test plans and ad hoc testing across scenarios and edge cases • Independently prioritize and manage testing workload against implementation timelines • Document test results, defects, and resolutions for internal reference • Support implementation and client success teams during functionality rollouts • Perform specialized client training during onboarding • Participate in professional services engagements to build client custom policies • Contribute to internal knowledge base articles and best-practice documentation related to testing and quality assurance

🎯 Requirements

• Strong analytical skills with high attention to detail • Ability to work effectively and independently with minimal oversight • Solid understanding of logic, data structures, and rule sets • Background in quality assurance (QA) and inline/manual testing practices • Ability to identify, document, and communicate defects clearly to technical and non-technical stakeholders • Clear and professional written and verbal communication skills • Strong organizational and time management skills; ability to manage multiple test cycles • Familiarity with ticketing systems • Working knowledge of the ACES platform preferred • Bachelor's degree from an accredited university or college preferred, or equivalent work experience • 1–3 years of experience in quality assurance, testing, implementation support, or a related technical support role • Demonstrated experience with inline/manual testing and validating data- or logic-driven outputs • Foundational understanding of mortgage servicing, loan origination, or core banking systems preferred • Experience supporting SaaS-based applications or cloud-hosted platforms preferred • Willingness/ability to travel 0%–5% for conferences and sponsored events

🏖️ Benefits

• Fully remote work • 0%–5% travel • Professional services and client engagement opportunities • Specialized training opportunities • Inclusive workplace and equal opportunity employment