Customer Support Specialist, Bilingual

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $23 - $27 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Paynada

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📦 Logistics

🏨 Hospitality

Consulting • Logistics • Hospitality

Paynada is a payment processing company that provides businesses with a solution to eliminate or significantly reduce credit card processing fees. By offering a dual pricing model that incentivizes cash payments and a fully transparent fee structure, Paynada helps merchants retain more of their earnings. The company focuses on streamlining the payment process and improving profitability for small to medium-sized businesses across various sectors, including retail, hospitality, and e-commerce.

📋 Description

• Answer high volume of inbound support calls and requests in English and Spanish • Make outbound calls to follow up with merchants and resolve their open requests • Deploy, install, and reprogram payment equipment for new and existing merchants • Review merchant files in the CRM to confirm accurate setup and installation • Create POS/VAR Sheets • Support merchants and sales agents with general questions and troubleshooting • Work with internal departments and vendors so every merchant activates smoothly and stays supported • Take on other duties as assigned

🎯 Requirements

• Fluency in English and Spanish, spoken and written (Required) • 2+ years of experience in a technical or customer support role (Required) • 1+ years of experience in the merchant services industry (Required) • Hands-on experience with point-of-sale (POS) systems is preferred • Excellent customer service skills, including staying calm and helpful with escalated calls • Strong organization, attention to detail and time management • Strong analytical and problem-solving skills • Proficient with Microsoft Office Suite • Flexibility to work a varying schedule, including some after-hours support • A reliable home workspace with high-speed internet • An associate's degree or equivalent technical training is preferred

🏖️ Benefits

• Medical, dental, and vision coverage available for employees and dependents • 401(k) with company match • Fully remote with a real work/life balance • Career Development and room to advance