Director, Field Analytics – Operations

🔥 3 minutes ago

🇺🇸 United States – Remote

💵 $225k - $245k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

👻 Ghost score 4%

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Achieve Life Sciences

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2015

💊 Pharmaceuticals

🧬 Biotechnology

Pharmaceuticals • Biotechnology

Achieve Life Sciences is a late-stage specialty pharmaceutical company focused on developing cytisinicline as a treatment for nicotine dependence (smoking and vaping cessation). The company is advancing cytisinicline through Phase 2 and Phase 3 ORCA trials and has submitted an NDA; its clinical program targets nicotinic receptors to reduce withdrawal and smoking satisfaction, with the goal of providing a new FDA-approved treatment option for tobacco and nicotine dependence.

📋 Description

• Lead the field effectiveness roadmap, including field force sizing, territory design and alignment, HCP/HCO targeting, segmentation, and call planning • Design and administer incentive compensation plans, quota methodology, crediting rules, payout calculations, and dispute resolution • Establish incentive compensation governance with Finance, HR, Legal, and Compliance • Serve as the commercial business owner for field-facing CRM and technology, including platforms such as Veeva • Translate field needs into system requirements and drive configuration, adoption, and continuous improvement • Establish performance dashboards, territory and account scorecards, call activity reporting, quota attainment views, and launch KPIs • Use automation and AI to improve decision-making • Help shape an integrated customer engagement model connecting in-person, virtual, and remote field interactions with approved email, digital marketing, speaker programs, and other non-personal channels • Coordinate customer journeys, engagement triggers, and next-best-action recommendations with cross-functional teams • Integrate field and non-personal engagement data to build a unified view of HCP engagement • Translate performance trends and customer insights into recommendations for targeting, deployment, and resource allocation • Develop scalable processes, controls, and change management practices for reliable and compliant field operations • Partner with Sales, Finance, HR, Legal/Compliance, IT, and Data Strategy & Operations to align priorities and manage dependencies • Oversee field operations vendors, budget planning, and capability investments • Initially operate as the function’s primary subject matter expert, with the opportunity to build a team as the organization grows • Report to the Executive Director, Commercial Operations • Travel up to 10% for conferences, company meetings, and other business needs

🎯 Requirements

• Bachelor’s degree in a quantitative, business, or life sciences discipline • 10+ years of pharmaceutical or biotechnology experience • Substantial experience in field operations, sales operations, commercial operations, field effectiveness, incentive compensation, or launch readiness • Experience supporting multiple U.S. specialty pharmaceutical or biotech launches, including field deployment, territory alignment, incentive compensation, CRM, and performance reporting • Demonstrated ownership of field operations or field effectiveness, including vendor management, cross-functional decision-making, and senior stakeholder engagement • Hands-on experience defining requirements for and overseeing CRM, incentive compensation, territory alignment, and field reporting platforms • Experience coordinating personal and non-personal HCP engagement channels as part of an integrated customer engagement strategy • Working knowledge of pharmaceutical commercial compliance, including applicable promotional requirements, PhRMA Code standards, HCP data privacy and consent, and incentive compensation controls • Strong analytical skills • Advanced Excel experience • Experience with Tableau, Power BI, or similar business intelligence platforms • Strong business judgment and communication skills • Ability to translate complex operational analysis into clear recommendations • MBA or relevant master’s degree preferred • SQL experience preferred • Experience with Veeva CRM, marketing automation, customer data platforms, or next-best-action tools preferred • Familiarity with prescription, claims, specialty pharmacy, hub, and HCP/HCO reference data preferred • Experience building commercial capabilities in a lean, pre-launch organization preferred • Candidates may reside anywhere in the continental United States

🏖️ Benefits

• Annual target bonus • Equity compensation • Medical insurance • Dental insurance • Vision insurance • 401(k) retirement plan • Employee Stock Purchase Plan • Company-paid life insurance • Short- and long-term disability coverage • Paid time off • Paid company holidays • Remote work arrangement