Vice President, Client Enrollments

Job not on LinkedIn

🔥 23 hours ago

⛷️ Utah – Remote

⛷️ Utah – Remote

💵 $240k - $275k / year

⏰ Full Time

🔴 Lead

👔 Vice President

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Achieve

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2002

💸 Finance

💳 Fintech

💰 $50M Debt Financing on 2023-06

Finance • Fintech

Achieve is a leader in digital personal finance, dedicated to helping individuals achieve better financial futures. The company provides a wide range of services focused on managing and reducing debt, including debt resolution, debt consolidation, and various loan options such as personal and home equity loans. Achieve also equips its users with tools like the Debt Payoff Calculator and educational resources to enhance financial literacy. With a mission to reduce debt-related stress, Achieve offers personalized solutions, innovative technology, and expert guidance to improve clients' financial health. Rated TrustScore 4. 8/5, Achieve has resolved over $19 billion in debt and funded over $11 billion in loans, positioning itself as a reliable partner in personal finance management.

📋 Description

• Lead the transformation from phone-led to digital-first, hybrid client enrollment • Own an integrated enrollment funnel covering digital self-enrollment and agent-assisted sales • Lead a multi-site and remote organization of directors, managers and hundreds of enrollment specialists • Define the enrollment transformation roadmap, milestones, digital enrollment share, conversion and cost per enrollment • Shape the digital enrollment experience with Product, Design and Engineering • Define human and AI handoffs throughout discovery, solutioning, approval and enrollment • Redesign sales operating models, team structures, lead ownership, compensation, incentives and work routing • Build staffing and capacity plans as roles evolve • Lead multichannel contact strategy across branded calling, verified caller ID, SMS, email, chat and appointment scheduling • Optimize dialing, lead engagement, answer rates, trust, line health and deliverability • Deploy AI across the sales lifecycle to improve consumer experience and advisor performance • Establish KPIs including connect rate, connect-to-close, cost per enrollment, CAC and LTV • Run controlled tests and holdouts to measure dialing and operational changes • Partner with Lending on assessment, lead-value scoring, consumer profiles and cross-product pathing • Reskill frontline teams, retain talent through role and compensation changes, and build leadership depth • Partner with Legal, Risk and Compliance to maintain compliance with TSR, TCPA, FTC guidance, state debt relief laws and UDAAP • Ensure compliant digital disclosures, e-signature, SMS consent and AI-assisted conversations • Deliver enrollment growth, improved answer rates, healthier lines, lower cost per enrollment and higher lifetime value

🎯 Requirements

• Bachelor's degree required; MBA is a plus factor • 12+ years of progressive sales, enrollment or customer acquisition leadership • 5+ years as a Senior Director or VP leading 100+ FTEs • Experience in fintech, consumer lending, mortgage, insurance, debt relief or similar high-volume consumer businesses • Experience leading a phone-led to digital or hybrid enrollment transformation at scale • Track record of growing digital and advisor-assisted channels together • Deep experience with voice, SMS, email, chat and AI voice in high-volume environments • Knowledge of caller-ID reputation, branded calling, carrier spam labeling, consent management and dialer strategy • Experience with digital conversion funnels, A/B testing and milestone analytics • Hands-on experience deploying AI agent assist, conversational AI, automated disposition or AI-driven quality assurance • Experience with telephony platforms such as Five9, Genesys or Twilio; CRM platforms such as Salesforce; dialers and messaging platforms • Command of unit economics, CAC, LTV, lead scoring, routing, capacity planning and incentive design • Experiment design and holdout testing experience • Strong knowledge of consumer financial services regulation, TSR, TCPA, UDAAP and call center governance • Proven change leadership, C-suite presentation ability and empathy for consumers facing financial hardship • Must be able to work in selected U.S. locations; H1-B Visa transfer or sponsorship and STEM-OPT Visa cannot be facilitated

🏖️ Benefits

• Hybrid and remote work opportunities • 401(k) with employer match • Medical, dental, and vision with HSA and FSA options • Competitive vacation and sick time off • Dedicated volunteer days • Wellness support through Employee Assistance Program, Talkspace, and fitness discounts • Up to $5,250 paid back on eligible education expenses • Pet care discounts • Financial support through the Achieve Care Fund • Commitment to diversity and inclusion through six employee resource groups • Bonus • Benefits

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