Retention Supervisor

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🕒 December 16, 2025

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Achieve Test Prep

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2008

📚 Education

🏥 Healthcare

Education • Healthcare

Achieve Test Prep is a remote learning platform focused on preparing nurses and healthcare workers to advance their educational and career goals. Offering a variety of online credit-by-exam and tutoring programs, the company specializes in customized RN and BSN Bridge Plans, helping over 22,000 nurses since its establishment in 2008. Its services include live online prep sessions, digital course materials, and one-on-one guidance to facilitate a shorter path to nursing degrees and licensing exams. Additionally, Achieve Test Prep provides test prep services for various other degree programs, ensuring a supportive educational experience for adult learners.

📋 Description

• Lead and coach the Retention team to achieve weekly and monthly save goals. • Manage escalated or complex customer cases with a balanced, policy-aligned approach. • Monitor retention KPIs and performance indicators, including churn prevention, save ratios, and case timeliness. • Partner with Enrollment, Workforce, QC, BE, and AS to ensure smooth handoffs and a consistent customer experience. • Identify opportunities to improve processes, strengthen customer commitments, and influence broader company retention strategy. • Uphold high standards of communication, accountability, and problem-solving across the team.

🎯 Requirements

• Bachelors Degree In Business/Accounting, or certification and equivalent experiences • 2–5 years of customer service, retention or account management • Familiarity with KPI driven performance management • Ability to manage multiple priorities in a fast paced environment • Strong communication, organization, and interpersonal skills • Proactive mindset and creative thinker with a “figure-it-out” approach • Strong verbal and written communication skills • Ability to analyze data and problem solve

🏖️ Benefits

• Competitive commissions and performance bonuses • Flexible work schedules • Remote work options