Retention Supervisor

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🕒 December 16, 2025

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Achieve Test Prep

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2008

Achieve Test Prep offers online credit-by-exam and tutoring programs, including customized RN and BSN Bridge Plans for healthcare professionals. Since 2008, we’ve helped more than 22,000 nurses find the flexibility and support they need to get into nursing school and advance their career. We are not a school, but our programs include live online prep sessions, free digital course materials and one-on-one guidance that can help shorten the path to an RN or BSN degree and prepare for the Registered Nursing Licensing Exam (NCLEX). We also offer test prep services to support adults working toward other degree programs, such as dental hygienist, healthcare administration, business and more. Our team consists of educators and creative thinkers from around the world, pairing the latest technology with modern curriculum. We work together to ensure a quality experience for those seeking a more supportive way to reach their goals.Learn more at achievetestprep.com

📋 Description

• Lead and coach the Retention team to achieve weekly and monthly save goals. • Manage escalated or complex customer cases with a balanced, policy-aligned approach. • Monitor retention KPIs and performance indicators, including churn prevention, save ratios, and case timeliness. • Partner with Enrollment, Workforce, QC, BE, and AS to ensure smooth handoffs and a consistent customer experience. • Identify opportunities to improve processes, strengthen customer commitments, and influence broader company retention strategy. • Uphold high standards of communication, accountability, and problem-solving across the team.

🎯 Requirements

• Bachelors Degree In Business/Accounting, or certification and equivalent experiences • 2–5 years of customer service, retention or account management • Familiarity with KPI driven performance management • Ability to manage multiple priorities in a fast paced environment • Strong communication, organization, and interpersonal skills • Proactive mindset and creative thinker with a “figure-it-out” approach • Strong verbal and written communication skills • Ability to analyze data and problem solve

🏖️ Benefits

• Competitive commissions and performance bonuses • Flexible work schedules • Remote work options