Data Analyst

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🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📉 Data Analyst

👻 Ghost score 11%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ACLIVITI

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2015

💼 Consulting

🤝 B2B

👥 B2C

Consulting • B2B • B2C

Acliviti is a customer experience (CX) strategy and delivery firm that combines CX strategy, journey design, technology transformation, and managed services to help organizations improve customer engagement and operational outcomes. They provide vendor-neutral guidance, bridge business and technical teams, and deliver execution support across omnichannel platforms, data & analytics, cloud operations, and AI program management. Acliviti serves enterprise clients across industries including healthcare, financial services, retail, hospitality, logistics, and insurance, focusing on measurable results, stakeholder alignment, and long-term operational management.

📋 Description

• Lead value analysis and measurement across CX Strategy engagements from initial assessment and business case development through implementation and post-go-live performance measurement • Develop ROI models, define KPIs, and demonstrate the business value of CX and AI investments • Gather and standardize performance data across client deployments and platforms • Measure technical, operational, and customer experience performance after go-live and report results to clients and internal teams • Monitor performance trends, identify risks, and provide insight into drivers of client outcomes • Design and build the firm’s cross-platform performance measurement approach • Work with Engineering on data connections, integrations, and quality checks • Build and maintain dashboards, analytical models, and reporting frameworks using multiple data sources • Maintain industry benchmarks, performance targets, and measurement methodologies • Analyze operational and CX performance data to identify improvement and value-creation opportunities • Provide benchmark and pricing inputs for proposals, solution design, and client engagements • Present analytical findings, ROI models, and performance results to client stakeholders • Support business UAT by translating objectives into measurable scenarios and success criteria • Deliver 30/60/90-day post-implementation performance readouts • Develop standardized value models, analytical templates, and benchmark libraries • Establish quality standards for analytical deliverables and reporting • Mentor and support analysts and CX Consultants • Continuously improve value measurement methodologies and analytical capabilities

🎯 Requirements

• Experience in business intelligence, data analytics, financial modeling, or value/ROI analysis • Demonstrated experience building and managing production dashboards using multiple data sources • Experience developing ROI models and business cases to support client investment decisions • Strong understanding of contact center, CX, and conversational AI performance metrics • Strong analytical, problem-solving, and data interpretation skills • Ability to communicate complex analytical findings and business value to executive stakeholders • Experience working collaboratively across business, technology, and consulting teams • Preferred: experience with statistical analysis, regression modeling, or predictive analytics • Preferred: experience mentoring or reviewing the work of other analysts • Preferred: Lean Six Sigma Green Belt, CBAP, or CCBA certification • Must be authorized to work in the United States • Must address potential employment visa sponsorship requirements

🏖️ Benefits

• 100% coverage of employee health care, vision, and dental insurance • HSA & FSA plans available • Disability & Voluntary Benefits available • 401(k) plan with a 4% employer match • Generous variable compensation opportunity • Work-from-home monthly incentive • Inclusive remote working environment

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