Customer Relationship Manager – Infrastructure and Cloud

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ActioNet, Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤖 Artificial Intelligence

🔒 Cybersecurity

Artificial Intelligence • Cybersecurity • Cloud Solutions

ActioNet, Inc. is a leading provider of IT services, specializing in artificial intelligence, agile software development, cybersecurity, cloud solutions, and managed services. The company empowers agencies and businesses to automate processes, enhance cybersecurity, and transform their IT infrastructure to meet modern needs. With a strong focus on innovation, ActioNet offers end-to-end managed services and solutions tailored to advancing America’s critical missions in health, well-being, and security.

📋 Description

• Serve as the primary point of contact for assigned customers and partner organizations • Develop and maintain strong customer relationships • Translate customer requirements into infrastructure solutions • Conduct recurring meetings with assigned branch leadership • Support customers in Hardware and Operating Systems migration plans • Coordinate the full lifecycle of infrastructure requests • Manage ServiceNow requests and change activities • Oversee delivery activities including cloud onboarding

🎯 Requirements

• Strong customer engagement skills • Service delivery management capabilities • Cloud awareness and operational coordination experience • Ability to gather, document, validate, and prioritize business and technical requirements • Experience managing customer expectations and communications • Familiarity with infrastructure lifecycle initiatives • Understanding of AWS and Azure cloud platforms • Team collaboration skills • Ability to develop migration and modernization plans for IT systems

🏖️ Benefits

• Medical Insurance • Vision Insurance • Dental Insurance • Life and AD&D Insurance • 401(k) Savings Plan • Education and Professional Training • Flexible Spending Accounts (FSA) • Employee Referral and Merit Recognition Programs • Employee Assistance and Identity Theft Protection • Paid Holidays: 11 per year • Paid Time Off (PTO) • Disability Insurance