Customer Relationship Manager – Infrastructure and Cloud

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🔥 0 minutes ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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ActioNet, Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤖 Artificial Intelligence

🔒 Cybersecurity

Artificial Intelligence • Cybersecurity • Cloud Solutions

ActioNet, Inc. is a leading provider of IT services, specializing in artificial intelligence, agile software development, cybersecurity, cloud solutions, and managed services. The company empowers agencies and businesses to automate processes, enhance cybersecurity, and transform their IT infrastructure to meet modern needs. With a strong focus on innovation, ActioNet offers end-to-end managed services and solutions tailored to advancing America’s critical missions in health, well-being, and security.

📋 Description

• Serve as the primary point of contact for assigned customers • Develop and maintain strong customer relationships • Gather, document, validate, and prioritize business and technical requirements • Translate customer requirements into infrastructure solutions • Conduct recurring meetings with assigned branch leadership • Support customers in developing migration and modernization plans • Maintain customer communications including status reporting • Coordinate the full lifecycle of infrastructure requests • Monitor delivery schedules, dependencies, risks, issues, and escalations • Support acquisition tracking and financial visibility for customer projects • Drive continual service improvement efforts

🎯 Requirements

• Strong customer engagement • Service delivery management • Cloud awareness • Operational coordination • Experience in the infrastructure and cloud services domain

🏖️ Benefits

• Medical Insurance • Vision Insurance • Dental Insurance • Life and AD&D Insurance • 401(k) Savings Plan • Education and Professional Training • Flexible Spending Accounts (FSA) • Employee Referral and Merit Recognition Programs • Employee Assistance and Identity Theft Protection • Paid Holidays: 11 per year • Paid Time Off (PTO) • Disability Insurance