Rating Operations Associate, English, French

🕒 August 25

🇨🇦 Canada – Remote

💵 $60k - $75k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Acuity Insights

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

🏥 Healthcare

📚 Education

🔬 Science

💰 Private Equity Round on 2021-08

Healthcare • Education • Science

Acuity Insights is a company focused on enhancing the educational experience of applicants and students across various programs. Through its innovative platforms, including One45 and Casper, Acuity provides holistic admissions tools and analytics solutions that aim to identify potential leaders, improve student success, and manage health sciences programs efficiently. Trusted by over 600 educational partners worldwide, Acuity Insights enables institutions to measure applicants' social intelligence, professionalism, and alignment with educational missions, ultimately facilitating a pathway to success from admissions to graduation.

📋 Description

• Prepare upcoming Casper rating work and complete routine operational checks • Monitor rating activity and keep work progressing according to timelines and expectations • Respond to questions from Casper raters and serve as a primary day-to-day contact • Investigate why expected actions have not occurred and resolve common operational issues • Update information in operational systems • Complete recurring rating operations accurately and on schedule • Maintain clear, accurate, and useful process documentation • Identify patterns, recurring problems, and unnecessary manual steps • Use AI, automation, and other tools to simplify and improve recurring work • Escalate issues when necessary and collaborate with teammates and teams across Research, Product, and Operations • Support the delivery of reliable Casper results at scale

🎯 Requirements

• Professional fluency in English and French • Canadian residency and valid work authorization • Organized, reliable, and able to track details and follow processes • Strong attention to detail and accuracy • Comfortable with structured and repetitive work • Able to investigate unexpected issues and gather information • Clear and thoughtful communication skills • Comfortable using AI tools or actively building AI-tool proficiency • Experience in operations, administration, customer support, education, data entry, coordination, hospitality, or another environment where organization, accuracy, and dependability mattered is helpful • Ability to learn processes, systems, timelines, and quality checks • Ability to use good judgment, work independently within scope, and escalate issues when needed

🏖️ Benefits

• $3,000 annual learning budget • Employee stock options • Fully remote within Canada, with up to six weeks per year to work internationally • Self-directed vacation (most teammates take 4–6 weeks annually) • Monthly Acuity Days (a collective Friday off) • Two-week company-wide closure each December • Health benefits from day one for you and your dependents • 2% GRSP matching program • 16-week parental leave top-up beyond EI, available to all parents • High trust and autonomy in how work gets done • Thoughtful, async-friendly communication across a distributed team • Space for deep work, balanced with intentional moments of connection • Sustainable pace and flexible remote-first work environment