Growth Account Manager

🕒 April 30

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💰 Account Manager

🚫👨‍🎓 No degree required

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AcuityMD

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

AcuityMD is a commercial platform specifically designed for the medical technology (MedTech) industry. This platform is utilized by thousands of sales and marketing professionals to identify target markets, uncover top opportunities, and enhance their business growth. It facilitates the sales process by providing insights into physicians’ clinical practices and competitor relationships, which helps in creating personalized sales approaches. AcuityMD is tailored to meet the unique requirements of the MedTech industry, offering intuitive workflows, seamless integrations, and industry data to streamline sales and marketing efforts. It enables teams to stay ahead of market trends by providing dynamic insights and tools to personalize engagements, track market penetration, and forecast opportunities accurately.

📋 Description

• Manage a portfolio of 50-75 customer accounts and foster long-term relationships • Identify and capitalize on upselling opportunities for existing customers • Own the end-to-end renewal process, assess satisfaction, demonstrate value, and secure timely renewals • Partner with Customer Success Managers to mitigate churn risk and position accounts for expansion • Communicate regularly with customers to understand needs, identify growth opportunities, and ensure satisfaction • Send quarterly newsletters with company updates and feature launches • Partner with the Growth Account Executive on seamless sales handoffs • Collaborate with Customer Success Managers on mid-contract and renewal-cycle upsell opportunities • Maintain accurate customer interaction and sales activity records in HubSpot and PlanHat • Monitor industry trends, competitor offerings, and product developments to provide insights and identify upselling opportunities

🎯 Requirements

• 2-5+ years of experience in Account Management, Customer Success, or Inside Sales, ideally in SaaS • Proven ability to upsell and expand existing customer accounts • Proven ability to create pipeline and conduct effective discovery • Strong prioritization and time management abilities • Comfortable working in a fast-paced, data-driven, and remote environment • Excellent communication, relationship-building, and consultative selling skills • Ability to work independently and as part of a team • Excellent numeracy skills for calculating sales prices, discounts, and percentages • Eligible work permit in the USA required • Experience in MedTech or healthcare is a plus • Training in enterprise sales methodology is a nice to have • Experience with HubSpot or similar CRM platforms is a nice to have • Exposure to data-driven products or analytics platforms is a nice to have

🏖️ Benefits

• Full-remote flexibility for employees in the US • Work-from-home stipend for all employees • Unlimited vacation • Flexible hours • 100% paid health and dental plans for all employees • 75% paid health and dental plans for employees' dependents • $1000 home office stipend for remote office equipment • WiFi reimbursement • Learning budget and reimbursements for relevant learning and up-skilling opportunities • Optional team retreats multiple times per year • 6-12 weeks of fully-paid, flexible parental leave • Competitive compensation with equity upside