Senior Project Manager, PMO

🕒 July 28

🇺🇸 United States – Remote

💵 $100k - $130k / year

⏰ Full Time

🟠 Senior

👷‍♀️ Project Manager

👻 Ghost score 23%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Acumen Fiscal Agent

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1995

🏥 Healthcare

🏛️ Government

Healthcare • Government

Acumen Fiscal Agent is a long-established fiscal intermediary and fiscal employer agent that supports self-directed home care and Medicaid-funded programs across the United States. Since 1995 it has partnered with participants, families, state and federal programs, managed care organizations, counties, and Veteran programs to manage care funding, process payroll and taxes, prepare W-2s/1099s, handle Electronic Visit Verification (EVV), enroll participants and employees, track spending plans/budgets, and bill funding sources. Acumen specializes in enabling people who choose self-directed care to employ and manage their direct care workers while ensuring compliance with IRS, state and local tax, and Department of Labor requirements.

📋 Description

• Own high-impact projects from definition and planning through execution, implementation, stabilization, and transition to ongoing operations • Develop and manage project plans, timelines, milestones, dependencies, and critical paths • Clarify project objectives, scope, success criteria, roles, responsibilities, and governance • Coordinate execution across business, technical, operational, and vendor workstreams • Hold project teams and workstream owners accountable for commitments and outcomes • Manage scope, risks, issues, decisions, resources, and change control • Identify barriers early, drive resolution, and lead through go-live and operational handoff • Lead Acumen’s enterprise Zendesk rollout through implementation, go-live, stabilization, and future phases • Coordinate business and technical delivery for enterprise systems and technology-enabled transformation • Partner with Product, Technology, Operations, Customer Service, Training, Communications, Compliance, and other teams • Manage vendors and implementation partners across requirements, configuration, integrations, data migration, testing, and deployment • Lead cutover planning, launch readiness, hypercare, and stabilization • Establish operating cadences and decision-making processes; facilitate decision-, problem-solving-, and accountability-focused meetings • Influence stakeholders without direct authority and resolve misalignment across teams • Maintain project plans, RAID logs, decisions, actions, and supporting documentation • Identify emerging risks, develop mitigation plans, and escalate issues with impacts, options, and recommendations • Provide concise, accurate reporting to executives and stakeholders • Integrate testing, training, communications, process updates, and operational readiness into delivery • Establish readiness criteria, confirm business signoff, coordinate support models and transition to operations • Define and measure expected outcomes with business owners to ensure operational and customer value

🎯 Requirements

• Bachelor’s degree in project management, business, information technology, operations, or a related field, or equivalent professional experience • 6–10 years of progressive project or program management experience • Independently leading complex, cross-functional enterprise projects • Lead technology implementations or business transformations with multiple business and technical workstreams • Manage vendors or implementation partners through go-live and stabilization • Strong planning, risk management, problem-solving, and decision-making capabilities • Excellent executive, written, verbal, facilitation, and interpersonal communication skills • Ability to work independently, make progress in ambiguity, and create accountability without direct authority • PMP, PgMP, or comparable project-management certification preferred • Implementing Zendesk or another CRM, customer-service, contact-center, or workflow platform preferred • Experience with SaaS implementations, integrations, APIs, ETL, data migration, and user acceptance testing preferred • Experience leading change management, training, communications, readiness, or adoption preferred • Experience in healthcare, human services, financial services, government programs, or another regulated environment preferred • Proficiency with Monday.com, Microsoft Project, Jira, Zendesk, or comparable tools preferred • Experience stabilizing or recovering projects that were behind schedule or lacked clear ownership preferred