Senior Director, Client Success

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🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

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Acxiom

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1968

🤝 B2B

🛍️ eCommerce

B2B • eCommerce • Marketing

Acxiom is a leading data service provider that specializes in leveraging data management, identity resolution, analytics, and martech services to help businesses enhance their marketing efforts. With a commitment to the ethical use of data, Acxiom offers solutions across various industries such as automotive, healthcare, telecommunications, financial services, and retail. Their expertise aids in optimizing marketing strategies to acquire, retain, and grow customer relationships. Acxiom partners with renowned platforms such as Adobe, Salesforce, and Snowflake to drive data-driven marketing and enable digital transformation for their clients.

📋 Description

• Make final decisions on administrative and operational matters for assigned accounts and/or business areas. • Provide direction to all levels of leadership in various areas, groups, and/or operations. • Participate in divisional development of methods, techniques and evaluation criteria for projects, programs, and people. • Ensures budgets and schedules meet corporate requirements. • Understands and works to achieve revenue, expense & gross profit & gross margin metrics for the account(s) they are assigned to. • Regularly interact with executives and/or major customers. • Collaborate with sales & client services representatives to achieve objectives of the client engagement(s). • Direct and control the activities of one or more accounts or broad functional area through multiple Service Partners. • Has overall control of planning and managing expense priorities, and recommending and implementing changes to methods within his/her area of business.

🎯 Requirements

• Bachelor's Degree or 10+ years of relevant work experience in a production, delivery of similar client facing role, and leading and mentoring associates • Specific exposure to P&C insurance industry direct mail, email, and digital customer engagement management solutions for customer acquisition, on-going customer relationship and upsell strategy • Strong negotiating skills, in both client relationships/solution outcomes as well as contract development • Exceptional communication skills across all levels of the organization

🏖️ Benefits

• Health insurance • Professional development opportunities • Remote work options