Account Manager

🕒 September 25

🇨🇦 Canada – Remote

⏰ Full Time

🟢 Junior

💰 Account Manager

🚫👨‍🎓 No degree required

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ada

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

☁️ SaaS

🤖 Artificial Intelligence

SaaS • Artificial Intelligence

Ada is a company that specializes in providing an AI-powered platform for automating customer service across multiple channels, including web, SMS, phone, email, and social media. Their product, Ada's AI Agent, helps businesses manage and optimize customer interactions without requiring coding skills. Ada offers solutions tailored to industries such as eCommerce, FinTech, SaaS, and Gaming. With a focus on AI-driven customer service, Ada's platform supports critical business systems, allowing enterprises to improve operational efficiency, reduce costs, and enhance customer experiences. Their technology is designed to integrate seamlessly into existing customer service setups while ensuring security and compliance with standards like HIPAA and GDPR.

📋 Description

• Own a portfolio of approximately 60 customers representing roughly $2.5M in annual revenue. • Keep customers happy, healthy, and renewing. • Ensure customers achieve measurable results from Ada. • Identify customer risk early and manage plans to improve account health. • Run renewals from start to finish and meet retention targets. • Carry an expansion target and identify growth opportunities. • Track usage, automation rates, and account health. • Conduct regular customer check-ins and business reviews. • Identify expansion opportunities such as higher conversation volume, new channels, or new use cases. • Build relationships with day-to-day contacts and budget/renewal decision-makers. • Maintain accurate Salesforce data and provide weekly renewal and pipeline forecasts. • Escalate accounts requiring more senior support or outside the Accelerate model.

🎯 Requirements

• 1+ year of experience in a customer-facing or commercial role, such as Account Manager, BDR/SDR, Customer Success, or Account Executive, ideally in B2B SaaS. • Organized and comfortable juggling many accounts simultaneously. • Skilled at customer conversations and identifying customer priorities. • Curious about business operations and customer-result metrics. • Able to remain calm with frustrated customers and follow through. • Coachable, receptive to feedback, and able to improve quickly. • Able to clearly communicate customer needs to Support, Product, and Solutions teams. • Comfortable using Salesforce, Google Workspace, or MS Office, and able to learn new software quickly. • Bonus: prior experience carrying a quota or target.

🏖️ Benefits

• Unlimited Vacation: Recharge when you need to. • Comprehensive Benefits: Extended health coverage, dental, vision, travel, and life insurance. • Wellness Account: Empowering you to invest in your overall well-being and lifestyle. • Employee & Family Assistance Plan: Resources to support you and your loved ones. • Flexible Work Schedule: Balance your work and personal life. • Remote-First, In-Person Friendly: Options to work from home or at our local hub. • Learning & Development Budget: Invest in your long-term growth goals and skills. • Work from Home Budget: Equipping you with the tools and support for a seamless remote work experience. • Access to Cutting-Edge AI Tools: Work with the best AI tech stack in the industry. • Hands-On with LLMs: Enhance your expertise in leveraging large language models. • A Thriving Industry: Join the forefront of innovation in AI, shaping the future of technology.