IT Specialist

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Adams Outdoor

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1983

📱 Media

🤝 B2B

💰 Private Equity Round on 2021-09

Advertising • Media • B2B

Adams Outdoor is a company that emphasizes hyperlocal marketing strategies, focusing on collaboration and innovative thinking to amplify community voices. They believe in empowering individuals and communities through creative advertising approaches, aiming to make a significant impact in local markets.

📋 Description

• Respond to user requests for help via ticketing systems, email, or phone; diagnose and resolve hardware, software, and network issues. • Install, configure, and maintain desktops, laptops, mobile devices, and peripherals, including printers and scanners. • Create and manage user profiles, passwords, and access permissions across platforms including Active Directory and Microsoft 365/Azure AD. • Deploy, update, and troubleshoot common enterprise applications (e.g., Microsoft Office, Adobe, VPNs). • Troubleshoot and resolve Wi-Fi, VPN, and local network connectivity issues, including support for Ubiquiti network infrastructure and related networking equipment. • Accurately document support requests, troubleshooting steps, and ticket resolutions in Fresh Service. • Identify and escalate complex technical issues to Tier 2/3 support teams, or specialized resources when necessary.

🎯 Requirements

• Proficiency with Windows, macOS, and mobile OS environments • Experience with Microsoft 365 administration (Exchange, SharePoint, Teams) • Knowledge of network fundamentals (TCP/IP, DNS, DHCP, VPN) • Familiarity with endpoint security tools (antivirus, EDR platforms like Microsoft Defender) • Experience with remote support tools (Pulseway, Intune, AnyDesk, or equivalent) • Familiarity with ticketing systems (ServiceNow, Jira, Freshservice, etc.) • Ability to create and maintain technical documentation and SOPs • Strong communication and customer service skills • Basic scripting or automation knowledge (PowerShell or batch) is a plus

🏖️ Benefits

• Occasional travel to field locations